Customer Service Representative

5 days ago

Norcross, Georgia, United States Nefab Americas Full time $44,800 - $92,160 per year

JOB SUMMARY

The Customer Service Representative is accountable to accurately process customer orders, verifing data. He/she will work closely with the Site Manager to ensure Customer expectations are met. He/she will be a liaison between customer and Production to ensure the customer's order is handled accurately and professionally.

MAIN RESPONSIBILITIES

  • Responsible for accurate and timely processing of Customer orders, including related data and records:

Preparation and distribution of order acknowledgements

Coordinating order shipments, if applicable

  • Ensure there is no discrepancies between customer's P.O. and customer's AX file or quote (payment terms, freight terms, customer's Terms and Conditions of Purchase, etc.)

  • Liaise with Design, Sales and Production departments regarding orders, quotes, manufacturing capabilities, lead-times, etc.

  • Provide ongoing communications with customers regarding order progress and delivery status.

  • Maintain the physical customer files and records

  • Initiate NCR's (Non-Conformance Reports) in RMT software for customer complaints

  • Perform other duties and handle special projects, as required

  • Adhere to ISO 9001 and 14001 Policies and Procedures

MINIMUM EXPERIENCE AND EDUCATION REQUIREMENTS

EDUCATION

  • Minimum of a HS Diploma

EXPERIENCE

  • 2 + years of experience in a customer service related

  • Packaging industry experience a plus

Job Type: Full-time

Pay: $ $22.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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