Director of Customer Experience

4 days ago

Fort Worth, Texas, United States FPG (Forrest Performance Group) Full time

Company Description

Forrest Performance Group (FPG) is the fastest-growing Sales Training and Leadership Sales Coaching company in the United States. At FPG, we deliver by training elite-level sales professionals who close more deals, faster, in any market condition. Our globally awarded training programs—Warrior Selling and Leadership Sales Coaching—are psychology-backed and behaviorally focused. Trusted by top-performing Homebuilding, B2C, and B2B brands, including the United States Army, our programs help clients achieve substantial revenue growth and improvements in sales performance and retention. Led by Jason Forrest, the #1 Sales Trainer in the World (Global Gurus 2025), FPG aims to reprogram performance for stronger leadership and smarter training.

Role Description

This is a full-time, on-site Director of Customer Experience role located in Lake Dallas, TX. The Director of Customer Experience will be responsible for enhancing customer satisfaction, managing customer service functions, and improving the overall customer experience. This role includes leading and developing a team of customer service professionals, implementing customer experience strategies, and analyzing data to drive improvements. The Director of Customer Experience will also work closely with other departments to foster a customer-centric culture and ensure alignment with organizational goals.

Qualifications

  • Strong analytical skills to assess and improve customer experience metrics
  • Deep understanding of customer satisfaction and customer service
  • Proven experience in enhancing customer experience, ensuring consistent and positive interactions
  • Effective team leadership and management skills to develop and lead a customer service team
  • Excellent communication and interpersonal skills
  • Bachelor's degree in Business, Marketing, or a related field preferred
  • Experience in a leadership or management role within customer service/customer experience is advantageous

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