Customer Experience Specialist-SW Fort Worth

Sales Associate - Velvet BoxElevate Retail. Inspire Confidence. Deliver Exceptional Service.

About Velvet Box:

Velvet Box is an upscale, boutique retail experience dedicated to providing a professional, welcoming, and discreet shopping environment for our clientele. With six North Texas locations, we offer a luxury retail experience that empowers customers to explore intimacy and wellness with confidence. We are committed to exceptional customer service, high-end retail expertise, and a refined shopping atmosphere.

Our stores are curated, polished, and inviting, reflecting the professionalism and discretion our clients expect. As a woman-owned company, we pride ourselves on cultivating an environment where luxury, education, and premium customer care intersect.

The Role You'll Play:

As a Velvet Box Sales Associate, you are a trusted consultant in an upscale, boutique retail setting. You will engage with clients using a graceful, professional approach, ensuring they feel confident and well-informed throughout their shopping journey. Your role is to provide concierge-level service with expertise and discretion, similar to luxury beauty, wellness, or fashion retail experiences.

Key Responsibilities:

• Deliver a High-End Customer Experience: Welcome each guest with warmth and professionalism, ensuring they feel comfortable and valued.
• Consultative Sales Approach: Use your product knowledge and training to make personalized, thoughtful recommendations tailored to each client's needs.
• Maintain a Boutique Atmosphere: Ensure the store is immaculate, well-organized, and reflective of our luxury retail brand.
• Uphold Professional Standards: Adhere to Velvet Box's polished dress code and service expectations to maintain an upscale, refined environment.
• Achieve Sales Goals: Take a results-driven approach, ensuring both individual and team sales objectives are met through expert consultation and product knowledge.

What Makes You a Great Fit:

• Retail Experience in Luxury or Upscale Environments: Background in high-end retail, beauty, fashion, wellness, or hospitality preferred.
• Professionalism & Discretion: You bring a poised, polished approach to customer interactions and understand the importance of a judgment-free, client-focused experience.
• Consultative Sales Expertise: You have a passion for guiding customers to the best solutions and delivering a personalized shopping experience.
• Strong Communicator: You can confidently discuss product details with elegance and expertise, maintaining a high level of professionalism.
• Team Player & Goal-Oriented: You are motivated to exceed sales goals and contribute to a collaborative, high-performing team.

What We Offer:

• World-Class Training: Benefit from an exclusive training program designed by a licensed educator to ensure confidence in your role.
• Upscale, Professional Work Environment: Join a company that values elegance, professionalism, and exceptional customer service.
• Growth & Career Advancement: Opportunities to develop your career in a fast-growing, respected boutique retail brand.
• Competitive Compensation & Benefits: Enjoy employee discounts, performance-based incentives, and a premium work environment.

How to Apply:

Ready to join an elevated, boutique retail team and provide clients with an exceptional shopping experience? As part of the application process, you will receive an email with instructions for completing a live Wedge video interview. This interview is required to be considered for the position and helps us get to know you better. Additionally, you will need to complete a Culture Index survey, which allows us to understand your work style and personality fit.

Join Velvet Box and become part of a team that sets the standard for luxury retail in the wellness industry.