Sales Representative – EX

Job Description: Sales Representative – EX / ITSM

Location: North America - Remote

Company Overview:

saasgenie specializes in
maximizing the value of SaaS products
for our customers, ensuring they derive the best possible benefits from their investments. We are committed to being the
premier partner for SaaS companies
, dedicated to unlocking the full potential of their products for their customers. Our ethos,
"faster, better, and smarter"
, reflects our commitment to excellence and faster time to value championing
agility
, and fostering
innovation
. We deliver
intelligent solutions
that empower our
customers
to meet their business objectives
efficiently
. As a dynamic startup, saasgenie actively crafts the future, embracing challenges with unique strategies and creative thinking. Embark on our journey to enhance SaaS product deployment and adoption, steering the industry towards new horizons. As we continue to grow and expand our team, we are seeking experienced Java full-stack developers to join our journey and contribute to our culture of excellence.

Position Overview:

The Sales Representative – ITSM/EX SaaS Solutions will be responsible for driving sales growth in the NA market by promoting and selling leading IT Service Management (ITSM) and Employee Experience (EX) products such as Freshservice, Atomicwork, and Halo. This role requires a highly motivated and experienced sales professional who excels at identifying new opportunities, building strong client relationships, and delivering tailored solutions to mid-market and enterprise customers. The ideal candidate has 5–8 years of software/SaaS sales experience, deep knowledge of ITSM or EX platforms, and a proven track record of meeting or exceeding sales targets. Success in this role requires a consultative approach, technical acumen, and the ability to effectively engage with C-level executives and decision-makers.

Responsibilities:

• Identify, prospect, and qualify new business opportunities in the ITSM/EX space, focusing on mid-market and enterprise clients.
• Build and nurture strong relationships with key decision-makers, including IT Managers, CIOs, and department heads.
• Conduct detailed discovery calls and in-depth needs analysis to understand client business challenges.
• Deliver persuasive presentations and demos of platforms such as Freshservice, Atomicwork, and Halo.
• Prepare, negotiate, and close sales proposals and contracts, ensuring alignment with client requirements and company goals.
• Maintain accurate CRM records of interactions and manage an efficient sales pipeline in Hubspot / Zoho CRM.
• Achieve or exceed quarterly and annual sales targets for software and services.
• Stay updated on industry trends, competitors, and product enhancements.
• Collaborate with product, marketing, and technical teams to align solutions with client needs and refine strategy.
• Provide high-level post-sale support to ensure client satisfaction and identify potential upselling opportunities.

Requirements:

• 5–8 years of proven experience in selling software/SaaS, preferably ITSM/EX products to US-based clients.
• Demonstrated success managing the entire sales cycle, from prospecting to closing and post-sales support.
• Strong understanding of solution-based and consultative selling for SaaS products.
• Exceptional communication, relationship-building, and negotiation skills.
• Ability to present to C-level executives and technical/non-technical stakeholders.
• Self-motivated, results-driven, and able to work independently in a remote or hybrid setup.
• Bachelor's degree in business, information systems, or related field preferred.
• Preferred Qualifications:
• Direct experience with ITSM or employee experience platforms (Freshservice, Atomicwork, Halo, ServiceNow, etc.).
• Understanding of SaaS pricing models, technical integrations, and customer success dynamics.
• Experience with enterprise sales cycles and multi-stakeholder deals.
• Prior experience selling to mid-market or enterprise US customers.

Why Join Us?

At saasgenie, you become part of a vibrant team where your contributions are valued immensely and directly fuel our collective success. Our culture thrives on
integrity
,
trust
,
respect
, and
collaboration
. Here, flexibility, quick learning, and an
achiever
mindset are celebrated, and every individual is
empowered
to excel. We ensure your
well-being
is always at the forefront. saasgenie provides an ecosystem where you can make a real impact and grow both personally and professionally. Ready to make a difference in a dynamic environment? Saasgenie welcomes you.

How to Apply:

Please send your resume, cover letter, and any relevant work samples to

. In your cover letter, explain why you are a great fit for this role and how your experience aligns with our company's mission and values.