Senior Administrative Assistant

Job Title: Training Support Specialist /Administrative Assistant 3

Date Posted: 10/17/2025

Location: Birmingham, AL downtown

Job Type: Contract Full-Time

Immediate W2 contract position available in Birmingham, AL.

Estimated Duration: 13 months

Job Description:

• Training Coordination is a functional area within Training Support Services and plays a key role in our systemwide training strategy that encourages stakeholder collaboration by business function to streamline training. We are focused on a positive employee experience, cost-effectiveness and unified training approaches. LearningSOurce administration, as defined by the company's Enterprise Technology Governance Committee, is a function of Training Coordination.
• The Training Support Specialist is responsible for ensuring all training support and LearningSOurce inquiries, routed via HR Direct and various other communication channels, are handled efficiently and professionally to maintain customer satisfaction. The Training Support Specialist is tasked with troubleshooting problems, resolving customer inquiries, and escalating issues to relevant departments when necessary.

Job Requirements (Education, Experience, Knowledge, Skills):

• Provide expert-level administrative support and leadership to the team, leveraging over 11 years of experience to ensure seamless operations and enhance organizational efficiency.
• Bachelor's degree preferred
• Experience in call center or service center environment is preferred
• Ability to work proficiently in LearningSOurce, Oracle HCM, Case Management System, and Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with Learning Management systems is a plus.
• Must possess excellent problem solving and organizational skills with the ability to organize data and facts with strong attention to detail and have the ability to handle a high pressure/high stress environment.
• Excellent interpersonal and communications skills with the ability to convey information in a manner that is compelling and convincing
• Ability to develop creditability and trust within a short period of time with customers, partners and peers
• Manage multiple high-profile initiatives simultaneously without loss of composure while continuing to fulfill other job-related tasks
• Handle highly sensitive and confidential information with utmost discretion and professionalism, always maintaining a high level of confidentiality.
• Act as a primary point of contact for internal and external stakeholders, providing exceptional communication and interpersonal support.
• Ability to handle multiple priorities simultaneously on work that is complex and varied in nature without sacrificing quality
• Ability to perform routine repetitive tasks while maintaining superior quality
• Ability to work cohesively in a team environment
• Possess excellent phone etiquette
• Outstanding communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.

Job Responsibilities:

• Interpret and answer inbound customer inquiries via various communication channels by researching information from various data repositories and determining appropriate response
• Complete requests in multiple systems, retrieve answers from various sources and document requests
• Administration of the Company's learning management system, LearningSOurce, including by not limited to the setup of courses and curriculum, roster management, initiate notifications and support changes in data, as well as troubleshooting issues
• Research, analyze and resolve LearningSOurce adjustments/corrections.
• Run standard and ad hoc reports as requested
• Research, analyze and resolve data issues and make corrections as needed
• Support special business unit initiatives and large-scale system implementations
• Provide ongoing feedback to Training Support Services leadership on policy, plan and program design as needed to clarify Training Support Services products and services.
• Perform work as scheduled to support other administrative functions within the department, such as data entry, reconciliation and correspondence.
• Research, resolve and respond to employee questions and concerns related to training
• Understand and interpret System Training Model and Training Support Services policies, processes, and functional areas.