Parts and Service Technical Advisor- Wilmington, DE

5 days ago

Wilmington, Delaware, United States Stellantis Full time $60,000 - $120,000 per year
The Mopar Parts and Service Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.
 
Key job responsibilities include but are not limited to:
  • Provide phone and in-dealership technical assistance
  • Troubleshoot and solve final repair attempt situations
  • Represent Stellantis as subject matter expert (litigation/buybacks)CAIR updates needed for each involvement
  • Manage dealership technical training requirements
  • Provide support for C.A.G. / Engineering / proving grounds requests
  • Recall and Rapid Response (RRT) follow up and reduction
  • Act as quality feedback liaison
 
Provide dealership consultation on the following:
  • Repair Service Agreements and facilities inspections
  • Tools/equipment/facility
  • Customer experience and improved Fixed First Visit
  • Repair shop process improvements and proactive business planning with a focus on the customer
Qualifications Basic Qualifications:
  • Associate's degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification
  • 3 + years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
  • Excellent verbal communication skills
  • Excel in building positive working relationships, customer satisfaction and issue resolution
  • Self-motivated with demonstrated ability to achieve goals under minimal supervision
  • Willing to relocate
  • Required to travel domestically (61-80%), 50% overnight travel
 
Preferred Qualifications:
  • Bachelor's degree in Business, Automotive Technology, or related field
  • Dealership experience
  • ASE certification
  • Body shop experience

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