human resources office assistant

The City of Wilmington, a leading Delaware employer, upholds its commitment to quality public services and fiscal stability through the Human Resources Department. We manage recruitment, training, payroll, benefits, collective bargaining, and risk management. The Human Resources Office Assistant will join our dynamic, fast-paced team.

HIRING MANAGER

Melissa Sangare

Duties And Responsibilities
The Human Resources Office Assistant serves as the first point of contact for City employees and the public, providing friendly, knowledgeable, and consistent customer service. This role assists with employment inquiries and provides support to individuals throughout the application process. This position reports to the Administrative Assistant II. Additional responsibilities include:

• Answers, screens, and directs multiple phone lines.
• Distributes, collects, and tracks probationary and annual performance evaluations for classified employees and escalates as appropriate.
• Tracks, uploads, and inputs applications and provides an overview of all applicants applying for a position.
• Provides clerical and administrative support to the Employment Services Division for talent acquisition.
• Schedules and administers pre-employment tests for candidates; schedules meetings and appointments for staff.
• Processes Public Safety applications and notifies applicants of their application status.
• Opens, sorts, and routes mail; monitors incoming and outgoing traffic concerning security.
• Provides employees with forms and program information, such as direct deposit, leave requests, public transportation, etc.
• Prepares and preserves employee files and records for storage following mandatory timeframes and ensures all auditing criteria are followed and executed.
• Does related work as required.

Education And Experience Requirements
A high school diploma or GED, preferably supplemented by general office training or experience, is required. Candidates should have 1-3 years of experience in typing, word processing, spreadsheets, and data entry. A minimum typing speed of 45 words per minute is required, along with at least 3 years of experience working with the public in a high-volume office or an equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities.

• Knowledge: Good knowledge of business English, spelling, math, general office practices, and procedures. Some knowledge of the City's health, life, dental, and long-term disability programs.
• Skills: General clerical skills, performing routine tasks around general office practices and procedures relating to Human Resources. Some experience with health and welfare programs, enrollment, and claims administration. Must be proficient in Microsoft Office programs, particularly Word and Excel.
• Ability: Ability to communicate effectively and professionally with employees and the general public and maintain high decorum and confidentiality. Must be able to work in a busy, high-volume office and multitask.
• Licenses: Must possess and maintain a valid driver's license with a good driving record.

CANDIDATE EVALUATION

Evaluation for this position includes a review of the applicant materials, certification of qualified applicants, skills testing, and a panel interview.

WORKING CONDITIONS

• All selected applicants must pass a criminal background investigation and pre-employment physical.
• Work is normally performed in a quiet office seated at a desk utilizing a computer.
• Must attend offsite events, including mass recruitment, job fairs, and engagement initiatives, both during and outside regular business hours.
• Work requires the employee to frequently sit, talk, or hear.
• Occasionally required to walk, use hands to finger, handle or feel objects, tools, or controls, and reach with hands or arms.
• May occasionally lift and/or move up to 25 pounds.
• Vision requirements include close vision and the ability to adjust focus.
• Location and Schedule: Business hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. in the Louis L. Redding City/County Building, 800 N. French Street, Wilmington, Delaware During peak periods or times of increased workload, the position may require additional hours beyond the standard work week.

Total Compensation
Compensation encompasses both salary administration and a comprehensive benefit package

• Salary Administration: New employees are hired at the starting and up to median salary based on qualifications and internal equity. Annual merit increases are provided based on a satisfactory performance review.
• Benefits: The City offers a robust benefit package with medical/dental available on the date of hire. Additional details available at

SUPPLEMENTAL INFORMATION

This position is open to all internal and external applicants who meet the minimum qualifications.

• To apply visit Computers are available in the Department of Human Resources, Louis L. Redding City/County Building, 800 N. French Street, 4th Floor, Wilmington, Delaware Call to schedule an appointment for computer use.
• The City of Wilmington is an equal opportunity employer.
• City residency is required within 12 month(s) of employment.
• The City Code provides preference for eligible internal candidates, veterans, and current city residents.
• The City of Wilmington is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and the Delaware Persons with Disabilities Employment Protections Act, it is the policy of the City to provide reasonable accommodation when requested without causing an undue hardship. If accommodation is needed, please call