Front Desk/Phone Operator

6 days ago

Rockford, Illinois, United States Rockford Urological Associates Full time

Company Overview

Rockford Urological Associates is a dedicated urology clinic located in Rockford, IL, committed to providing exceptional healthcare services to our patients. Our focus on patient care and professional service ensures that we meet the unique needs of individuals seeking urological treatment.

Summary

We are seeking a highly motivated and adaptable individual to fill a new, dynamic role combining Front Desk and Phone Operator responsibilities. This position offers the opportunity to cross-train and gain experience in all aspects of patient care coordination. The ideal candidate will be a hardworking team player with excellent communication skills and a positive attitude. This role will vary day-to-day, requiring flexibility and a willingness to learn.

Responsibilities

  • Patient Scheduling: Answering incoming calls, making outbound calls, rescheduling appointments, and managing the scheduling workflow within our EMR system.
  • Phone Operations: Efficiently transferring calls, taking messages, and providing excellent customer service.
  • Front Desk: Checking patients in and out, verifying insurance information, collecting payments, and maintaining a welcoming reception area.
  • Data Entry: Accurately entering patient information into the EMR system.
  • General Office Support: Assisting with other administrative tasks as needed.

Qualifications

  • Strong communication skills with the ability to engage effectively with patients and staff.
  • Experience in front desk or administrative roles preferred.
  • Proficiency in phone systems and related technologies.
  • Bilingual or multilingual abilities are a plus.
  • Familiarity with clerical tasks such as typing and data entry is beneficial.
  • Medical terminology preferred.

Benefits:

  • Health Insurance
  • Life Insurance
  • Paid Sick Time
  • Personal Time Off
  • 401 (k)

Schedule:

  • 8 Hour Shift 8 am – 5 pm
  • Day Shift
  • Monday through Friday
  • Overtime when needed

Training: Extensive and continuous training will be provided for this role.

If you are passionate about providing excellent patient service and want to be part of a dedicated healthcare team, we invite you to apply today at Rockford Urological Associates

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Shift availability:

  • Day Shift (Preferred)

Ability to Commute:

  • Rockford, IL Preferred)

Ability to Relocate:

  • Rockford, IL 61107: Relocate before starting work (Preferred)

Work Location: In person

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