Service Scheduler

1 week ago

Tacoma, Washington, United States SCHARMACH ENTERPRISES INC Full time $17,000 - $40,000 per year

As a Service BDC (Business Development Center) Agent at Scharmach Automotive Group, you will serve as the first point of contact for customers, assisting them with scheduling service appointments and answering inquiries. You will work closely with the service team to ensure an exceptional customer experience, driving customer satisfaction and retention. Pay is $17.00 an hour plus bonus every pay period.

Key Responsibilities:

  • Answer inbound calls and emails promptly and professionally, providing information and assistance to customers.
  • Schedule and confirm service appointments, ensuring accurate data entry into the scheduling system.
  • Follow up with customers regarding service reminders, appointment confirmations, and post-service feedback.
  • Address customer inquiries and resolve issues or escalate them to the appropriate department.
  • Work closely with service advisors and management to optimize scheduling and workflow.
  • Maintain an organized database of customer interactions and ensure all records are up to date.
  • Promote dealership services, specials, and maintenance packages to enhance customer satisfaction.
  • Provide excellent customer service and uphold the company's reputation for quality care.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in a customer service or call center role (automotive experience preferred but not required).
  • Excellent communication skills, both verbal and written.
  • Proficient in using CRM systems and office software (e.g., Microsoft Office).
  • Strong organizational and multitasking abilities in a fast-paced environment.
  • Friendly and professional demeanor with a customer-focused attitude.
  • Ability to work flexible hours, including evenings and Saturdays.
  • Valid Washington State driver's license is a plus.

Equal Opportunity Statement:

Scharmach Automotive Group is an equal opportunity employer. We are dedicated to fostering an inclusive workplace where individuals of all backgrounds are valued. Reasonable accommodations will be provided for qualified individuals with disabilities to perform the essential functions of this role.

  • Service Scheduling Coordinator

    2 weeks ago

    Tacoma, Washington, United States MacDonald-Miller Facility Solutions Full time $25 - $33

    At MacDonald-Miller Facility Solutions ("MacMiller") we make buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1500 employees across 15 offices, there is a breadth and variety of work to keep you engaged...

  • Scheduling Specialist

    2 weeks ago

    Tacoma, Washington, United States Float Health Full time $48,000 - $50,000 per year

    Float Health is hiring in Tacoma, WAAbout FloatFloat Health is the full-stack platform for Specialty Pharma home infusion. We're on a mission to make healthcare safer, easier, and more efficient by connecting SuperNurses to home medication visits - moving all care that doesn't need a hospital to the home.Float connects nurses with patients so they can get...

  • Scheduling Coordinator Specialist

    17 hours ago

    Tacoma, Washington, United States MultiCare Health System Full time

    Where Kids and Families are Always FirstMultiCare Mary Bridge Children's Hospital is the state-designated Level II Pediatric Trauma Center and the only pediatric hospital in Washington's South Sound Region dedicated to a comprehensive network of health services for children and adolescents. Our vision is to be the highest quality and safest place for...

  • Appointment Scheduler

    2 weeks ago

    Tacoma, Washington, United States Eli's Pavers, Inc Full time $18,000 - $45,000 per year

    **Job Title:** Appointment Coordinator**Job Overview:**As an Appointment Coordinator, you will play a crucial role in ensuring the smooth operation of our customer experience. You will be responsible for managing appointments, providing exceptional customer service, and supporting the administrative functions of the office.**Responsibilities:**Schedule and...

  • Scheduling Coordinator-Neurosurgery

    1 week ago

    Tacoma, Washington, United States MultiCare Health System Full time

    You Belong Here.At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health...

  • Front Desk/Appointment Scheduler

    2 weeks ago

    Tacoma, Washington, United States Develop Minded Therapies Full time $83,200 - $104,800 per year

    OverviewWe are seeking a detail-oriented and organized Appointment Coordinator to join our dynamic team. The ideal candidate will play a crucial role in managing patient appointments, ensuring smooth operations within the medical office, and providing exceptional customer service. This position requires proficiency in various medical terminology, as well as...

  • Pulse Heart Institute Scheduling Coordinator Specialist

    1 week ago

    Tacoma, Washington, United States MultiCare Health System Full time $25 - $35

    About Pulse Heart InstituteMultiCare's Pulse Heart Institute is a physician led institute with multi-specialty partnership with Cardiothoracic surgery, vascular and cardiovascular service lines. Our team and state-of-the-art programs create a world-class health care organization and the destination center for cardiac, thoracic, and vascular care with complex...

  • Customer Service Specialist

    1 week ago

    Tacoma, Washington, United States Comprehensive Life Resources Full time

    Full Time$ $29.51 DOEOutpatientHours of OperationMon - 7:30am - 5:30pmTue & Wed - 7:30am - 6:30mThurs - 7:30am - 5:30pmFri 7:30am 2:00pmPierce County's first Certified Community Behavioral Health Clinic:Comprehensive Life Resources is seeking an energetic team player to provide customer service specialty in our busy outpatient behavioral health clinic in...

  • Direct Support Professional

    2 weeks ago

    Tacoma, Washington, United States Service Alternatives Full time $35,000 - $40,000 per year

    **Paid new hire training and certifications**Job Summary:The Direct Service Professional (DSP) is responsible for providing assistance and support to clients to live meaningful lives in their communities. You will help clients learn and grow with an outcome of assisting individuals to reach their fullest potential of independence.Some responsibilities...

  • Customer Service/ Dispatcher

    2 weeks ago

    Tacoma, Washington, United States The Plumbing and Drain Co Full time $45,000 - $55,000 per year

    Location: Tacoma, WASchedule:Sunday: 8:00 AM – 3:30 PM (on-call from home afterward)Monday: 10:30 AM – 7:00 PMTuesday – Thursday: 9:00 AM – 5:30 PMAbout the RoleThe Plumbing and Drain Company is looking for a reliable and customer-focused Dispatcher to support our busy service team. You'll be the link between our customers and technicians —...