Customer Service Specialist

1 week ago

Tacoma, Washington, United States Comprehensive Life Resources Full time

Full Time

$ $29.51 DOE

Outpatient

Hours of Operation

  • Mon - 7:30am - 5:30pm
  • Tue & Wed - 7:30am - 6:30m
  • Thurs - 7:30am - 5:30pm
  • Fri 7:30am 2:00pm

Pierce County's first Certified Community Behavioral Health Clinic:

Comprehensive Life Resources is seeking an energetic team player to provide customer service specialty in our busy outpatient behavioral health clinic in Tacoma WA.

We offer: Medical, Dental, and Vision with 100% paid premiums for employees. 11 paid holidays, 403(b)-retirement plan, Life Insurance, Long term Disability, Employee Assistance Program (up to 6 consultations per year), Mileage reimbursement, Tuition Assistance, Paid Sick and Vacation leave, Bereavement Leave, Student Loan Repayment, and Continuing Education Assistance. All benefits contingent on working a scheduled 40hrs a week.

Scope

Customer Service Specialists provide service coordination and support to consumers accessing services. Engage with individuals seeking services, obtain necessary information for enrollment, and connect them with intake staff to complete assessment. Daily support of clients with scheduling needs, phone support and working with clinical team to support clients' needs. Serves as a member of an organization that welcomes, engages, and serves individuals with complex wellness needs.

Responsibilities

  • Greet clients, which includes checking in for appointments, managing payments with appropriate documentation, and managing the lobby areas to include maintaining cleanliness.
  • Manage centralized scheduling for clinicians and interns. This includes inputting schedules, managing schedules to provide maximum efficiency for clinicians, creating and maintaining same day appointment slots, and completing scheduling reminder calls.
  • Managing a medical scheduling model to provide clients appointments and support with Medical Providers.
  • Complete all administrative functions of enrollment that, at minimum, include - verifying financial eligibility, collecting demographic information, administering clinical screenings when necessary, and completing vital signs when needing to support during registration. Manage a multi-line phone system, which includes answering the phone promptly and assisting consumers with questions.
  • Verify demographic and insurance information for consumers that are checking in for appointments. Update this information in the agency database by end-of-business day.
  • Keep the lobby areas organized and clean at all times.
  • Keep the treatment rooms and break rooms wiped down and organized at open and close of the day.
  • Start the coffee machine at the beginning of each day.
  • Ensure clients are seen within 24 hours of the request for services and, ideally, the same day.
  • Coordinate work with internal customers. Interact with agency staff, consumers, and community.
  • Assist in orienting new clinical program staff to the front office processes.
  • Perform other duties as assigned.

Qualifications

  • One year of experience working in a medical office or similar setting that includes experience with centralized scheduling and a multi-line phone system.
  • Strong computer skills that include internet navigation, Office 365, computer-based phone system, and database entry.

Comprehensive Life Resources is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, pregnancy, sexual orientation, gender identity, gender expression, age, veteran status, disability status, and any other applicable legally protected characteristics and or class.

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