Retail Manager Trainee

1 week ago

Columbus, Ohio, United States Goodwill Columbus Full time

JOB DESCRIPTION

Manager in Training, Retail

Department Retail

Reports to Store Leader
Supervises Assistant Manager & Supervisors

Pay Grade G5

Employment Class Professional Hourly

EEO Class 1.2 First-Mid Level Officials and Manager

Authorized Driver NO

About the Role

As a Manager in Training, you'll learn everything it takes to successfully run a retail store—from daily operations and team leadership to budgeting, merchandising, and safety. This role is designed to prepare you for future store management by giving you hands-on experience and mentorship in a fast-paced retail environment.

What You'll Do

  • Deliver excellent customer service to shoppers and donors and ensure your team does so.
  • Learn to manage budgets, sales, and financial reporting.
  • Oversee donation processing—receiving, sorting, pricing, and stocking.
  • Ensure accurate cash handling and document it.  Securely process deposits.
  • Play a lead role in hiring, training, and coaching store employees.
  • Keep the store clean, safe, and customer-ready at all times.
  • Partner with Goodwill departments and outside vendors as needed to achieve store goals.
  • Promote a culture of safety and follow all company policies.

Education & Experience

  • High school diploma or equivalent required.
  • Minimum 2 years of retail experience, including at least 1 year in a supervisory role.
  • Experience with accounting or bookkeeping a plus.
  • Warehouse or inventory management experience preferred.
  • Comfortable using Microsoft Office (Word, Excel, Outlook) and time-keeping systems.

Skills You Bring

  • Strong leadership and people skills—you enjoy motivating and supporting others.
  • Clear communication and solid math skills.
  • Ability to organize, prioritize, and multitask effectively.
  • Sound judgment and quick problem-solving under pressure.
  • Flexibility to work evenings and weekends as needed.

Work Environment

  • Retail store setting with varying temperatures, occasional crowds, and moderate to loud noise levels.
  • Fast-paced, team-oriented environment where every day is different.

Physical Abilities

  • Stand, walk, bend, push, and reach for long periods.
  • Regularly lift and carry up to 35 lbs (heavier lifting as needed).
  • Use hand-eye coordination for registers and store equipment.

Why You'll Love It Here

  • Gain hands-on leadership training to grow into a Store Manager role.
  • Join a mission-driven team making a real difference in the community.
  • Work in a supportive environment that values learning and development.

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