Hotel Manager

Position Description:

Hotel Manager

Who We Are

Sitting on a quiet tree-lined street in Soho, twelve floors rise above the neighborhood's storied lofts, boutiques, and galleries. The name derives from the particular manner of hospitality, one that feels more like staying at the home of a dear friend than at a hotel — discreet, refined, generous. Our hotel has 97 rooms and suites with four distinct F&B concepts led by an acclaimed chef. The street-side seafood restaurant and second floor cocktail bar will be venues that are open to the public. The Apartment and The Rooftop are spaces reserved exclusively for guests and friends of guests. While our hotel falls under the Hyatt's Unbound Collection portfolio of luxury hotels, it will be positioned as a wholly distinct and separate concept from The Standard with a different market positioning, design aesthetic, and service culture.

Purpose of the Role

The Hotel Manager is a key member of the Executive Committee, responsible for leading and overseeing all aspects of operations for our 97-room property, Food & Beverage, and ancillary departments.

This role ensures operational excellence, exceptional guest experience, and alignment with the hotel's strategic objective. The Hotel Manager drives financial performance, service quality, team development, and cross-department collaboration, while representing the hotel's brand and fostering a culture of professionalism, innovation, and accountability.

Executive Leadership & Strategic Planning

• Serve as a trusted member of the hotel's Executive Committee, actively contributing to hotel-wide strategy, operations, culture, and brand development.
• Align Rooms, Food & Beverage, and ancillary operations with business goals, revenue targets, and brand standards.
• Compile and present monthly operational and financial updates to ownership or corporate leadership.
• Collaborate with ownership and corporate teams to report on performance, forecast trends, and propose capital improvements.
• Provide visionary leadership in defining and executing the hotel's long-term service, operational, and guest experience strategies.

Financial Management & Profit Optimization

• Develop, implement, and manage departmental budgets, forecasts, and long-term financial plans.
• Analyze revenue, labor, and operational reports to identify opportunities for efficiency, cost control, and investment.
• Drive financial performance through dynamic staffing, operational efficiency, vendor negotiation, and cost controls.
• Ensure accurate inventory management, procurement standards, and compliance with internal control systems.

Rooms & Guest Experience Management

• Lead Front Office, Housekeeping, Concierge, and Guest Services to deliver exceptional guest experience.
• Monitor guest satisfaction scores, online reviews, and mystery guest reports, implementing strategies for continuous improvement.
• Oversee staffing, scheduling, and operational costs to meet budget and service standards.
• Maintain a safe, clean, and professional environment across guest rooms, public areas, and back-of-house operations.
• Actively engage with guests and clients to enhance service quality and satisfaction.

Food & Beverage Oversight

• Lead and direct all F&B operations, ensuring seamless integration across outlets, bars, and events.
• Drive performance by managing financial results, operational efficiency, and guest satisfaction.
• Champion innovation in culinary, beverage, and guest programming to elevate the guest experience.
• Ensure excellence through compliance with health, safety, and quality standards.
• Develop and mentor F&B leadership, fostering a culture of teamwork, professionalism, and operational excellence.
• Ensuring exceptional dining, bar, and event experiences while aligning operations with the hotel's strategic objectives.

Talent Development & Team Culture

• Recruit, onboard, train, and develop department heads and staff across Rooms, F&B, and ancillary operations.
• Foster a high-performance, inclusive, and accountable culture aligned with hotel values.
• Implement performance evaluations, coaching programs, and disciplinary protocols.

• Encourage internal promotions and succession planning to retain and grow top talent.

• Conduct daily hotel walkthroughs to ensure operational, safety, and cleanliness standards.

• Maintain compliance with safety protocols, licensing regulations, and company policies.
• Collaborate with engineering, security, and housekeeping to address operational issues proactively.
• Monitor and report on key performance indicators across all departments.

Event Support & Cross-Department Collaboration

• Partner with Sales, Marketing, and Events teams to support private dining, weddings, corporate functions, and hotel programming.
• Oversee F&B and operational components of all events, ensuring coordination with kitchen and service teams.
• Participate in planning and execution of brand events, influencer activations, and press engagements involving hotel operations.

Brand Development & Community Engagement

• Serve as a brand ambassador, representing the hotel's voice to guests, media, and partners.
• Build and maintain relationships with local vendors, tourism partners, and hospitality networks.
• Identify opportunities for community engagement, sustainability initiatives, and strategic local collaborations.

Qualifications

• Minimum 5–7 years of progressive leadership experience in luxury hospitality or lifestyle hotels, overseeing Rooms and F&B operations.
• Proven success managing multi-department teams, high-volume operations, and guest-centric environments.
• Strong financial acumen, including budget management, P&L oversight, and cost control.
• Knowledge of hospitality operations, labor laws, safety regulations, and service standards.
• Demonstrated ability to lead diverse teams, develop talent, and retain top performers.
• Strong communication, problem-solving, and organizational skills.
• Flexible schedule, including nights, weekends, and holidays.
• Bachelor's degree in Hospitality Management, Business, or related field preferred.
• Familiarity with POS, inventory, labor management systems, and revenue management tools.

Physical Requirements

• Ability to stand and walk for extended periods throughout the property.
• Able to bend, stoop, lift, and carry up to 25 pounds occasionally.
• Comfortable navigating multiple floors and outlets, including stairs and elevators.
• Ability to visually inspect guest rooms, public areas, and service areas for quality assurance.
• Comfortable working indoors and outdoors, including rooftop and event environments.
• Must work long or irregular hours, including evenings, weekends, and holidays.

Minimum: USD $150,000.00/Yr. Maximum: USD $200,000.00/Yr.