Warehouse Fulfillment Supervisor

4 days ago

Bethlehem, Pennsylvania, United States WSI (Warehouse Specialists, LLC) Full time

We are seeking a dynamic leader for the role of Fulfillment Operations Supervisor. Oversee WSI employee schedules, personnel policies, and performance management. Address customer issues, assist in recruiting, and ensure effective team planning. Proctor meetings, oversee inventory processes, and maintain safety as the number one priority. This salary position will report to the Operations Manager. Join our team for a positive impact and energetic leadership

DUTIES AND ACCOUNTABILITIES:

  • Manage schedules, including break times, timecards, PTO and time in the Customer Portal.
  • Oversee and assist in WSI Ops & personnel policies.
  • Manage performance and ensure dock meetings occur.
  • Handle customer-facing direct issue resolution.
  • Assist in recruiting.
  • Ensure effective process, team planning, and sharing of days using CCT.
  • Review weekly financial questions and document issues.
  • Conduct monthly BPM meetings with other WSI Employees.
  • Proctor and take notes for the weekly lead meeting.
  • Oversee Inventory Cycle Counts and Physical Inventories.
  • Ensure completion of all customer KPIs.
  • Cross-train to cover direct supervision for other WSI areas as needed.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Expert knowledge in receiving, putting away, wave planning, replenishment, picking, shipping, and troubleshooting.
  • Fulfillment experience in managing a high volume distribution account, and managing priorities that vary.
  • Experience utilizing a modern, full system-directed, task-driven, RF scanning environment - WMS system.
  • Knowledge of maintenance, cycle counting programs, inventory control adjustments, research, and reconciliation.
  • Ability to build, coach, and maintain a cohesive team.
  • Ability to communicate in a clear and concise manner.

PREFERRED EDUCATION AND EXPERIENCE:

  • Minimum 2 years of leadership experience.
  • Minimum 2 years of experience in a warehouse environment.
  • Powered Industrial Truck Certified (forklift, reach truck, order picker, walkie rider).
  • Knowledge of Excel spreadsheets, database management, and analytics.

PHYSICAL CAPABILITIES AND REQUIREMENTS:

  • Ability to use hands and fingers for computer keyboarding, and answer phone calls.
  • Ability to communicate via the telephone using speaking and hearing skills.
  • Required to wear Personal Protective Equipment (PPE) provided by the company.

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