Account Partnership

If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Services 206Pay Range: $ $31.87

Job Description

ALL INTERNALS MUST APPLY BY:

As an Account Partnership - Specialist, you'll play a crucial role in supporting billing and invoicing processes for all third-party sponsored students, ensuring efficiency and accuracy in records, and maintaining timely communication with stakeholders.

What You'll Do

• Support billing and invoicing processes for all third-party sponsored students
• Track and prepare student invoices, adhering to university deadlines and policies
• Research and troubleshoot time-sensitive issues
• Manage internal and external communication regarding sponsorship letters, tuition payments, and account balances
• Maintain appropriate and timely communication with stakeholders within the Customer Relationship Management system
• Work closely with various stakeholders on escalated student account issues

• Communicate with vendors and other third-party affiliates to reconcile and coordinate the student's account
• Ensure efficiency and accuracy of records

• Adhere to compliance with university, state, and federal regulations and procedures

What You'll Bring

• Associate's Degree
• 1 year of experience in a student accounts, finance, or accounting role, preferably within a higher education setting
• Strong working knowledge of general accounting, and federal financial aid regulations rules and procedures
• Strong interpersonal and communication skills
• Accuracy and exceptional attention to detail, and an aptitude for numbers
• Strong work ethic and problem-solving skills
• Excellent written and oral communication skills
• Proficient working knowledge of Microsoft Office applications
• Ability to act and operate independently with direction from the manager
• Strong working knowledge of FERPA regulations rules and procedures

Bonus Points if You Have

• Bachelor's Degree
• Experience with student information systems (e.g., Banner) and federal aid experience

Experience in lieu of education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

What to Expect At WGU, our mission drives everything we do—including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you'll hear from a recruiter or hiring manager who will guide you through the process and help you know what to expect at each stage. We aim to communicate decisions promptly and respectfully.

Here's what that typically looks like:

• Introductory call (~45 minutes): We'll walk you through who we are at WGU and learn about your relevant experience.
• HM and Interview committee (~45 minutes)

• Director Interview (~30 minutes)

Work Location This is a full-time, home office position.

While we welcome talented applicants from all backgrounds, WGU is not able to provide visa sponsorship for this specific role.

We're looking forward to getting to know you and seeing how you think, collaborate and build. Welcome to WGU.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.