Client Service Associate- Insurance

Your Future Team

At CMG we build lasting relationships with our clients to create a course of action helping them meet their financial needs for today and their goals for tomorrow. We are an experienced group of professionals providing financial services to our clients since 1992. Through our commitment to growth and professional development we provide ongoing educational guidance and support to individuals, families and businesses within our communities.

What You'll Do

As a New Business Specialist, you will own the client onboarding lifecycle for advisor-sourced accounts and policy transfers. You will manage the end-to-end process, including coordinating and processing paperwork, handling life insurance, annuity, and death-claim workflows, and overseeing beneficiary and claim processes. You will work closely with carriers and custodians to ensure smooth transitions, accurate documentation, and timely updates that support client outcomes and maintain operational compliance. Your attention to detail and ability to navigate complex processes will be key to delivering a seamless experience for clients and advisors.

• Life & Annuity Onboarding: Manage end-to-end setup for Security accounts, life insurance, and annuity contracts, including exchanges, Regulation 60, and partial and full transfers.
• Death Claim Handling: Intake and process death claims or beneficiary claims: collect required documentation, submit claims to carriers, track status, and communicate outcomes to advisors and clients with sensitivity and accuracy.
• Document Preparation & Review: Prepare, review, and verify that form (policy applications, transfer/rollover requests) requirements are met.
• Workflow Coordination: Track submissions and exceptions in operational systems (MILL, ASH, Black Diamond, Salesforce, DocuSign or equivalents); escalate issues and maintain procedural notes within the client's file.
• Client & Partner Communication: Draft professional, empathetic client-facing and advisor-facing communications for onboarding, claim status updates, and required actions.
• Vendor & Carrier Liaison: Work directly with carriers (e.g., Jackson National), custodians (e.g., Charles Schwab), and third-party vendors to resolve policy, annuity, and claim-related issues.
• Quality Control & Compliance: Ensure adherence to regulatory and carrier-specific requirements; maintain secure client files and documentation for audits.

What You'll Bring

• Experience: 3–5 years in life insurance, annuity, and death-claim processing, preferably in a financial services or wealth management environment.
• Technical Skills: Proficiency with operational systems such as Salesforce, DocuSign, and portfolio/accounting platforms (e.g., Black Diamond, MILL, ASH); strong MS Office skills.
• Regulatory Knowledge: Familiarity with industry regulations (e.g., Regulation 60), carrier-specific requirements, and compliance standards.
• Attention to Detail: Ability to review and verify documentation accurately and maintain secure client files for audits.
• Communication Skills: Strong written and verbal communication skills; ability to draft professional, empathetic client and advisor communications.
• Organizational Skills: Skilled at managing multiple workflows, tracking submissions, and escalating issues promptly.
• Problem-Solving: Ability to liaise effectively with carriers, custodians, and vendors to resolve complex policy and claim issues.
• Client Service Orientation: Demonstrated ability to handle sensitive situations (e.g., death claims) with discretion and professionalism.

What We Offer

• Coverage on the first day of employment for medical, dental, and vision insurance
• Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
• 401k matching plan
• HSA employer contributions
• Student loan assistance
• Pet insurance
• This position follows a hybrid work model, requiring three days per week onsite at our Pearl River, NY office to foster collaboration and support operational workflows. Please note: During the initial training period, you will be expected to work onsite five days per week.
• Base salary of $55,000- $65,000 plus discretionary bonus (exact base salary amount will be dependent on experience)

Our Story

Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower's capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their financial vision. Based in Chicago with advisors across the U.S., the firm operates as a registered investment advisor (RIA).

AN EQUAL OPPORTUNITY EMPLOYER: Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.

You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.