Manager, Aviation Logistics

Job Description
POSITION SUMMARY:

The Aviation Logistics Manager is responsible for overseeing and coordinating the day-to-day operations of the Flight Scheduling team and Crew Support functions within the aviation department. This role ensures efficient scheduling, compliance with regulatory standards, the enforcement of safety protocols, and continuous training and development of the team. The Aviation Logistics Manager will also handle escalations, perform audits, assist with process improvements, and play a key role in managing team performance. This position is based in our Andover, MA Logistics Command Center.

Responsibilities
This position is responsible for, but not limited to, the following:

• Oversee the Flight Scheduling team and Crew Support, ensuring the seamless coordination of flight crew schedules, adherence to safety protocols, and efficient operation of all related activities.
• Serve as the primary point of contact for handling escalated issues, ensuring prompt resolution of scheduling conflicts, crew availability issues, and any other operational challenges that arise.
• Enforce regulatory compliance, internal policies, and safety standards, ensuring all aviation operations meet legal and operational requirements.
• Conduct regular audits to assess operational efficiency, identify areas for improvement, and ensure alignment with established protocols. Assist in implementing process changes and driving continuous improvement within the team.
• Lead the training efforts for new and existing team members, ensuring that all staff are properly educated on current procedures, safety practices, and operational software. Promote a culture of ongoing professional development and operational excellence.
• Oversee performance reviews for team members, setting clear expectations and providing feedback on areas for growth. Coach and mentor employees to improve individual and team performance.
• Be available 24/7 for any urgent escalations or critical operational issues that may arise outside of normal business hours.
• Assist with the introduction and enforcement of process changes within the team, ensuring consistent adoption and adherence to new practices.

Command Center operates 24x7x365 (including nights, holidays, and weekends) so must be available to work highly flexible schedule across any shift.

Management Responsibilities
This position manages the following positions on a daily basis.

• Flight Scheduling Team and Crew Support

Minimum Qualifications

• Bachelors Degree
• 5 + years of experience in Aviation Operations; background in Aviation Scheduling and Dispatch

Preferred Qualifications

• Aircraft Dispatcher Certificate, strongly preferred
• Previous experience in an Aviation leadershop role, strongly preferred
• Strong hands-on leadership skills; highly collaborative and able to take direction
• Excellent communication and interpersonal skills
• Excellent problem-solving skills, with the ability to manage multiple tasks, handle escalations, and remain composed under pressure.
• Ability to stay calm and focused in high-stress or urgent situations, ensuring clear decision-making and effective resolution of issues.
• In-depth knowledge of safety compliance and risk management in aviation.
• Ability to work in a fast-paced, high-pressure environment while maintaining a high level of attention to detail.
• Strong communication skills, both written and verbal.
• Availability for on-call support as needed.
• Previous experience in an aviation leadership role.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint), SharePoint, and internet navigation.
• Proficiency in using industry-specific software and tools with the aptitude to learn new software.
• Familiarity with travel management systems.

Every Organ Wasted is a Life Not Saved.
TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients' lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes.

Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health.

Maximize your potential at TransMedics, Inc.

Employee Benefit
Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA

Dental

Vision

Healthcare Flexible Spending Account

Dependent Care Flexible Spending Account

Short Term Disability

Long Term Disability

401K Plan

Pet insurance

Employee Stock Purchase Plan

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.