Supply Planning Manager

Job Description:

POSITION SUMMARY

The Manager, Supply Planning is a key leadership role within the Supply Chain & Operaitons organization, responsible for ensuring world-class customer fulfillment and optimized supply availability across all TransMedics operations. This position is responsible for driving alignment between supply, demand, and order execution to deliver exceptional service levels and efficient inventory management.

The Manager will play a critical role in executing the Sales & Operations Planning (S&OP) process, leading a team focused on ensuring product availability, customer satisfaction, and continuous process improvement across systems, communication, and operational execution.

RESPONSIBILITIES

This position is responsible for, but not limited to, the following:

• Lead and develop a high-performing team of Supply Chain Planners
• Establish clear objectives, KPIs, and accountability for both planning and fulfillment functions.
• Act as the primary liaison between Commercial, Operations, Logistics, and Quality teams to align supply and customer commitments.
• Drive continuous improvement and system enhancements across ERP and related tools to enable scalable, data-driven operations.
• Supply Planning Responsilibities:
  • Oversee finished goods inventory strategies to ensure optimal deployment of product across the TransMedics network and field locations.
  • Manage master resource planning, capacity planning, and safety stock levels to maintain high service levels with minimal excess.
  • Contribute to the Integrated Business Planning (IBP/S&OP) process, ensuring accurate supply plans, clear visibility to constraints, and timely communication of changes.
  • Maintain and continuously refine tools and metrics to improve supply visibility and decision-making.
  • Collaborate with Procurement, Site Level Production Planning, Manufacturing, and Logistics to anticipate capacity requirements, resolve constraints, and drive execution of supply plans.
  • Generate and review 24-month regional supply plans and related KPIs to ensure readiness for commercial and clinical needs.
• Operational Leadership
  • Lead the coordination and communication of fulfillment activities across internal functions to ensure transparency, efficiency, and adherence to timelines.
  • Serve as the central liaison between Commercial, Operations, and Field teams to align on order priorities, delivery commitments, and product returns.
  • Ensure ERP data accuracy to provide real-time visibility into order and inventory status for stakeholders.
  • Proactively manage fulfillment risks and drive timely resolution of any issues impacting customer or operational commitments.
  • Develop and monitor service-level KPIs, using insights to improve processes and system workflows.
  • Drive continuous improvement across fulfillment and communication processes to support a consistent, high-quality internal customer experience.
• Process Improvement & Systems:
  • Champion process and data standardization across planning and customer service workflows.
  • Collaborate with IT and cross-functional partners to enhance ERP and reporting systems for improved visibility and automation.
  • Foster a culture of continuous improvement through data-driven analysis, feedback loops, and best practice sharing across teams.

MANAGEMENT RESPONSIBILITIES

• This position will have at least 2 direct reports

PHYSICAL ATTRIBUTES

• Work in an office environment
• Standing, walking, or sitting for extended periods.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Supply Chain, Business, Engineering, or related field.
• 5+ years of experience in supply chain operations, including experience in a planning or customer service leadership role.
• Demonstrated experience managing supply and customer service functions in a fast-paced or regulated environment (medical device or pharmaceutical preferred).
• Strong ERP system experience and advanced Excel skills.
• Excellent written and verbal communication skills with proven ability to collaborate across multiple functions.
• Strong analytical and problem-solving capabilities with attention to detail and a process-oriented mindset.

PREFERRED QUALIFICATIONS

• APICS or other supply chain certification.
• Experience with S&OP / IBP processes.
• Power BI or Tableau reporting experience.
• Demonstrated success in leading process improvement initiatives.

Every Organ Wasted is a Life Not Saved.

TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients' lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes. 

Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health. 

Maximize your potential at TransMedics, Inc. 

Employee Benefit:
 

Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA Dental Vision  Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Short Term Disability Long Term Disability 401K Plan Pet insurance  Employee Stock Purchase Plan

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.

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