Application Programming Interface Technical Writer

6 days ago

Tampa, Florida, United States JPMorgan Chase & Co. Full time $110,000 - $140,000 per year
Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Platform Management, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities
  •  Partner with a team of Technical Writers focused on Application Programming Interface (API) payment product documentation
  • Develop, write, and maintain comprehensive technical documentation for RESTful APIs
  • Collaborate with cross-functional teams, including product managers, software engineers, and subject matter experts, to gather information and understand documentation requirements
  • Analyze and interpret complex technical information and present it in a clear and concise manner for both technical and non-technical audiences
  • Curate documentation in adherence to team style guides, templates, and standards to ensure consistency and quality across all technical documents
  • Conduct thorough reviews and edits of documentation to ensure accuracy, clarity, and completeness
  • Support all controls and compliance requirements and ensure that all pre and post launch conditions are met to release documentation on time
  • Stay current with industry trends and best practices in technical writing and API documentation
  • Assist in the development of user manuals, installation guides, and other technical documents as needed
  • Participate in product development meetings to gain a deep understanding of new features and enhancements
  • Provide feedback and suggestions for improving current content and develop innovative methods for improvement.

Required qualifications, capabilities, and skills
  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • 6+ years of experience writing complete and complex technical content.
  • 2+ years of experience working with OpenAPI Specifications.
  • Firm understanding of SDLC/PDLC (systems/product development lifecycle).
  • Ability to read and interpret YAML, JSON and Markdown
  • Previous experience in using authoring tools to create documentation.
  • Understand user experience and content optimization principles across channels
  • Strong collaboration skills and experience working in cross-functional teams.
  • Superb written communication skills, with strong attention to detail and accuracy


Preferred qualifications, capabilities, and skills
  • Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field.
  • Previous experience in software development.
  • Previous experience in finance or payments.
  • Previous experience with new product launches and/or transformations of mission-critical platforms.
     

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