Service Officer

5 days ago

Gardena, California, United States Bank of Hope Full time

Branch Operations Support:

  • Handle daily operational functions accurately and efficiently, including all other routine transactions.
  • Ensure branch compliance with all policies, procedures, and regulatory requirements, including security protocols.
  • Assist with teller duties at least 25% of their time including peak hours or staff shortages, processing transactions such as deposits, withdrawals, transfers, and other routine transactions with efficiency.
  • Adhere to and enforce fraud detection and prevention protocols, reviewing any suspicious account activity and reporting potential risks.
  • Assist with the preparation and coordination of audits, following through on any corrective actions.

Customer Service & Problem Resolution:

  • Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients.
  • Engage proactively with customers to understand their needs, offering personalized banking solutions that enhance the customer relationship.
  • Act as a role model for front-line staff, ensuring that the highest levels of customer service are maintained at all times.
  • Act as an escalation point for more complex customer issues and work with other departments to provide effective solutions.
  • Identify opportunities for cross-selling and upselling bank products and services, contributing to the branch's overall sales goals.
  • Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion efforts, helping to grow the branch's customer base.

Team Support & Leadership:

  • Help mentor tellers and other front-line staff on bank procedures, customer service standards, and operational tasks.
  • Provide guidance to the team on operational issues and ensure consistent application of best practices.
  • Assist with back-office duties as needed, including processing wire transfers, stop payments, and other administrative tasks.

Job Qualifications/Requirements

Education/Credentials

  • Minimum Education Level: High School Diploma

Prior Experience

  • Required: At least 3 years of experience working in branch operations.

Skills

  • English: Written: Advanced Verbal: Fluent
  • Required: Ability to manage multiple tasks, projects and deadlines simultaneously.
  • Required: Excellent verbal and written communication skills.
  • Required: Strong organizational skills with a willingness to adapt to change as needed in a fast paced environment.
  • Additional Languages: Korean preferred

The salary range for this full-time position is $24.00 Hourly - $28.85 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

  • LA- General Office Staff

    2 weeks ago

    Gardena, California, United States BrightView Landscapes Full time $43,840 - $47,696 per year

    DescriptionThe Best Teams are Created and Maintained Here.Job SummaryThe General Office Staff supports Branch leaders by managing administrative functions and collaborating with external customers, service partners, operations personnel, and the Field Support Center.Duties And ResponsibilitiesManage a variety of administrative duties, such as maintaining...

  • Security Officer Unarmed Commercial Specialist

    2 weeks ago

    Gardena, California, United States Allied Universal Full time $97,600 - $98,320 per year

    Security Officer Unarmed Commercial SpecialistOverviewAllied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the...

  • Mortgage Lending Officer SAFE Act

    2 weeks ago

    Gardena, California, United States Citi Full time $60,000 - $175,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Mortgage Lending Officer role is a developing professional...

  • Logistics -Customer Service Representative

    7 days ago

    Gardena, California, United States Best Yet Express Full time $49,920 - $100,800 per year

    Innovative and Fast growing logistics company seeks experienced Customer Service RepresentativeWe are a fast growing logistics company, founded over 40 years ago. We pride ourselves in providing excellent trucking and warehousing services and are seeking to hire a highly experienced Customer Service Rep as soon as possible. This position is responsible for...

  • Customer Service Representative

    3 days ago

    Gardena, California, United States CSN Collision Full time

    The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to everyone who contacts ACG and walks through body shop. In this role, the CSR is responsible for checking in customers, their vehicles and for keeping the customer...

  • Branch Member Service Representative IV

    7 days ago

    Gardena, California, United States L A Federal Credit Union Full time $25,610 - $37,430 per year

    Job DescriptionPosition Summary:LAFCU's Branch Member Service Representative III/IVprovides excellent service to Members and Non-Members visiting branch/service center locations. Provides information and promotes credit union products and services to build relationships. Processes applications and transaction/service requests in the general areas of...

  • Delivery Service Manager

    1 week ago

    Gardena, California, United States ABC Supply Co. Inc. Full time $23 - $28

    If you're a logistics professional looking to advance your career with a nationally established company, look no further. At ABC Supply, America's largest wholesale distributor of exterior and interior building products, the Delivery Services Manager schedules and routes product deliveries, coordinates fleet maintenance, updates customers on delivery...

  • Delivery Service Manager

    2 weeks ago

    Gardena, California, United States ABC Supply Co., Inc. Full time $60,000 - $90,000 per year

    If you're a logistics professional looking to advance your career with a nationally established company, look no further. At ABC Supply, America's largest wholesale distributor of exterior and interior building products, the Delivery Services Manager schedules and routes product deliveries, coordinates fleet maintenance, updates customers on delivery...

  • Administrative Assistant

    1 week ago

    Gardena, California, United States MSR Technologies Full time $60,000 - $80,000 per year

    Department-Level Support (70%)Provide comprehensive accounting support for the department, including issuing purchase orders, tracking budgets, processing payments, and related tasks.Offer general administrative assistance to the FCD team, which includes:Test Team Support: Reserve meeting rooms, coordinate meeting schedules, order supplies, and...

  • Administrative Assistant

    2 weeks ago

    Gardena, California, United States MSR Technology Group Full time $60,000 - $90,000 per year

    Job Title: Administrative AssistantLocation : Gardena, CAType : 12+ Months contract with possibility to extendResponsibilities:Minimum 3 years of general office/department support experience.Excellent verbal, written and interpersonal skills.Excellent customer service skills.Proficient in MS Office (Outlook, Excel, PowerPoint, Word).Familiarity with...