Onboarding Specialist – Healthcare SaaS

4 days ago

Remote, Oregon, United States Behavioral Health Technology Company Full time

customersRead this firstThis is not a helpdesk role. You will run end-to-end customer onboardings—data migration, configuration, training, go-live, and hypercare—on a tight timeline. If you like owning outcomes and moving fast, you'll fit. If you want ticket queues and routine, you won't.About OpusOpus is a fast-growing SaaS platform purpose-built for growing behavioral health organizations. Our integrated EHR, CRM, and RCM solutions empower orgs to streamline operations, improve patient care, and scale impact. We are on a mission to help our customers deliver world class care to 4 million patients by 2028.What you'll ownProject delivery (30–90 days): Drive implementations through clear phase gates—Plan → Build & Data → UAT & Training → Go-Live → Hypercare—with documented exit criteria.Configuration & data: Configure environments, import and validate data, execute test plans, track defects by severity, and manage cutover.Training & change management: Deliver concise role-based training; produce quick-start guides and short loom-style walkthroughs.Go-live management: Run readiness checks, no-go criteria, and day-one command center; stabilize during hypercare.Cross-functional coordination: Partner with Engineering for integrations/customizations and with Sales for clean handoffs; surface risks early with mitigation plans.Documentation & SOPs: Follow and improve playbooks, templates, and runbooks; keep RACI clear and timelines honest.How success will be measuredOnboarding: On-time go-live %, time-to-first-value, UAT pass rate, zero critical defects at go-live, CSAT.Adoption: 30-day active usage by key roles, milestone variance, RAID item aging.Quality: Defect leakage post-go-live, rework rate, internal stakeholder feedback.Must-have qualifications2+ years in implementation/onboarding, professional services, or customer success delivering external client projects; healthcare/behavioral health a plus.Certification in PMP, PRINCE2, PMI-ACP, CSM/PSM, ITIL 4, or Lean Six Sigma (or active pursuit).Familiar with Slack, Asana, Linear, and HubSpot (or equivalent).Strong project management hygiene: timelines, risks, issues, decisions; excellent written and verbal communication.Comfortable leading customer calls and saying "no-go" when readiness isn't met—without losing trust.Comfortable finding workaround to address customer concerns when needed.Nice-to-haveExperience with EHR/EMR, RCM workflows, or data migrations.Familiar with Slack, Asana, Linear, and HubSpot (or equivalents).Interview process30-min intro with CEO (culture and bias-for-action)

  • Technical Onboarding Specialist

    6 days ago

    Remote, Oregon, United States Opencare Full time

    Location: At Opencare, we are a remote first organization and we are open to applicants across Canada, USA, LATAM and the Philippines. Before you read any further: Our strength at Opencare relies on the diversity of perspective that we work hard to craft on our team. We are all solving the same set of problems from our own unique lenses, and this is...

  • Dealer Onboarding Specialist

    1 week ago

    Remote, Oregon, United States Autofi Full time

    About AutoFiAutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform enables a more transactional buying experience with $4B in funded loans processed through AutoFi annually. AutoFi's dynamic selling platform empowers dealers to...

  • Onboarding Specialist III

    4 days ago

    Remote, Oregon, United States Modivcare Full time

    Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for youModivcare is looking for an experienced Onboarding Specialist to join our team. This position is responsible for the first 30-days of the team member's lifecycle, includes but not limited to...

  • Head of Onboarding and Customer Success

    6 days ago

    Remote, Oregon, United States Behavioral Health Technology Company Full time

    IMPORTANT: This is not a customer service role. This is a revenue-focused leadership position with a clear path for advancement.About OpusOpus is a fast-growing software company serving behavioral health organizations. Our platform combines Electronic Health Records (EHR), Customer Relationship Management (CRM), and Revenue Cycle Management (RCM) tools to...

  • Onboarding Manager, Enterprise

    2 weeks ago

    Remote, Oregon, United States Boulevard Full time

    Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain...

  • Employee Onboarding and Experience Manager

    2 weeks ago

    Remote, Oregon, United States Redwood Software Full time

    OUR MISSIONAt Redwood, we empower our customers with lights-out automation for their mission-critical business processes.ABOUT USRedwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative...

  • Enterprise SaaS Sales Executive

    1 week ago

    Remote, Oregon, United States IKCON digital It services Full time

    We're Hiring: Enterprise SaaS Sales Executive (Frisco, Texas)Company DescriptionIKCON Technologies delivers exceptional IT services and solutions, giving clients a competitive edge through the highest quality standards. The company serves various industries including Biotechnology, Pharmaceuticals & Medical Devices, Healthcare, Automotive, Retail &...

  • Junior Product Designer

    2 weeks ago

    Remote, Oregon, United States Select Healthcare Full time $100,000 - $115,000 per year

    Over 2 years of experience designing digital products, particularly within growth, onboarding, or SaaS environments.Skilled in interaction and visual design, with a portfolio showcasing user-centered, data-driven solutions.Proficient in leveraging A/B testing, experimentation, and analytics to inform design decisions.Experienced in creating seamless...

  • Enterprise Account Executive- Healthcare Verticals

    2 days ago

    Remote, Oregon, United States Authenticx Full time

    Company DescriptionWho is Authenticx? Authenticx is on a mission to help humans understand humans. Our conversational intelligence platform is setting a new standard for humanizing customer interaction data at scale. We help healthcare leaders listen to, analyze, and act on conversational data in ways that drive measurable value for their organizations and...

  • Knowledge Base Specialist

    1 week ago

    Remote, Oregon, United States Sessions Full time

    Join Sessions Health as a Knowledge Base Specialist responsible for transforming our support center by auditing, reorganizing, rewriting, and expanding documentation and video tutorials to help practitioners learn and use our intuitive mental health EHR more effectively.About Sessions HealthWhere Mental Health Meets Technology: At Sessions Health, we're on a...