Current jobs related to Head of Onboarding and Customer Success - Remote, Oregon - Behavioral Health Technology Company

  • Senior Customer Onboarding

    4 days ago

    Remote, Oregon, United States LoyaltyLion Full time $40,000 - $50,000 per year

    About UsLoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Our mission is to help retailers succeed in the age of Amazon by delivering customer experiences where shoppers feel valued, not just another number. Today, we support over 10,000 merchants globally.It's been an incredible few years for...

  • Customer Success Manager

    5 days ago

    Remote, Oregon, United States Titan Full time $60,000 - $120,000 per year

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager, you'll...

  • Customer Success Manager

    5 days ago

    Remote, Oregon, United States Verified Network Inc. Full time $70,000 - $85,000 per year

    About UsFounded in 2013, Verified is a forward-thinking technology company driving innovation across healthcare. We empower organizations to modernize their operations through secure, scalable, and cost-effective cloud solutions. Join our team and help shape the future of cloud architecture and digital transformation. We are looking for someone with the...

  • Customer Success Manager

    5 days ago

    Remote, Oregon, United States Bandwango Full time $54,000 - $68,000 per year

    Bandwango is the technology company for travel and tourism, working with 500+ destinations across the U.S., Canada, and the UK to scale their tourism programs and support local business.We're looking for a Customer Success Manager (CSM) who thrives in a startup environment and is ready to manage customer success at scale — not just a small portfolio of...

  • Manager of Customer Success

    1 day ago

    Remote, Oregon, United States Strive Compounding Pharmacy Full time $100,000 - $115,000 per year

    Company OverviewBefore we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to...

  • Technical Customer Success Manager

    5 days ago

    Remote, Oregon, United States iVerify Full time $140,000 - $220,000 per year

    About iVerifyWe are Experts in Mobile Threat Hunting. The first mobile threat hunting company to protect mobile devices like any other vulnerable corporate endpoint.The mobile security market has a problem. Simply put, current solutions fail to meet the sophistication of modern threats or the growing privacy desires of mobile device users. We believe that it...

  • Director of Customer Success

    5 days ago

    Remote, Oregon, United States OneApp Full time $120,000 - $160,000 per year

    About the roleWe are seeking an experienced Customer Success leader looking to advance in their career by helping us build a strong Success team to support our property management partners. This role demands strategic vision, exceptional leadership, and analytical decision-making skills to drive the success and growth of our partner base.Key...

  • Customer Success Manager

    3 days ago

    Remote, Oregon, United States StaffReady Full time $70,000 - $110,000 per year

    Job Title: Customer Success Manager (CSM) - Workforce Management SaaS SolutionCompany: StaffReadyLocation: Spokane, WA Prefer remote employeeJob Type: Full-TimePosition OverviewAt StaffReady, we help healthcare organizations optimize their most valuable resource; their people. We are seeking a dedicated and proactive Customer Success Manager (CSM) to partner...

  • Customer Success Manager

    6 days ago

    Remote, Oregon, United States Ready Rebound Full time $60,000 - $120,000 per year

    The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction and retention.About Ready ReboundReady Rebound is national leading healthcare navigation and consulting company who provides immediate access to high-quality...

  • Customer Success Manager

    1 day ago

    Remote, Oregon, United States Kentik Full time $80,000 - $120,000 per year

    Who we areKentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time...

Head of Onboarding and Customer Success

2 weeks ago

Remote, Oregon, United States Behavioral Health Technology Company Full time $70,000 - $120,000 per year

IMPORTANT: This is not a customer service role. This is a revenue-focused leadership position with a clear path for advancement.

About Opus

Opus is a fast-growing software company serving behavioral health organizations. Our platform combines Electronic Health Records (EHR), Customer Relationship Management (CRM), and Revenue Cycle Management (RCM) tools to help teams streamline work, improve patient care, and scale their impact. We are on a mission to transform care for 4 million patients by 2028.

Role Summary

You will lead the full customer journey from signed contract through long-term success. This includes onboarding, go-live, hypercare, and ongoing account growth.

You will:

  • Manage and coach a team of two Onboarding Specialists running standard implementations.
  • Personally lead complex, flagship (co-destiny) implementations and handle their requests directly.
  • Own Customer Success for all accounts—personally engaging with flagship customers and ensuring non-flagship customers receive proactive, high-quality support through the Customer Support team.
  • Build processes that strengthen relationships, drive adoption, enable upsells and renewals, and minimize churn.

What You'll Do

  • Lead the first 30–90 days of onboarding through clear, structured phases: Plan, Build and Data Migration, Training and User Acceptance Testing, Go-Live, and Hypercare.
  • Maintain ownership of scope, timelines, and outcomes. Track risks, issues, and actions.
  • Mentor and develop the Onboarding Specialists, standardizing quality and enforcing phase exit criteria.
  • For flagship accounts: Act as the primary point of contact., deliver a white-glove experience with consistent executive engagement, lead quarterly business reviews, identify growth opportunities, and drive renewals.
  • For non-flagship accounts: Oversee Support coverage to ensure responsiveness and problem resolution, stay involved enough to confirm the team is managing escalations effectively, build rapport through proactive communication and identify upsell or expansion opportunities.
  • Continuously refine onboarding and customer success processes for efficiency and quality.
  • Collaborate cross-functionally with Sales, Engineering, Product, and Support to align goals and improve delivery.
  • Measure and improve key outcomes such as time-to-value, on-time go-live rates, adoption at 30 days, and customer satisfaction.
  • Conduct retrospectives after every go-live, document lessons learned, and update playbooks within one week.

How Success Is Measured

  • Onboarding: On-time go-live rate, time to first value, training completion, UAT pass rate, zero high-severity defects at go-live, customer satisfaction post-hypercare.
  • Customer Success: Renewal and expansion revenue, reduced churn, active QBR cadence, account health metrics.
  • Support Oversight: Response and resolution SLAs met, minimal escalations, healthy backlog, strong CSAT and NPS.
  • Operational Excellence: Milestone predictability, risk management, process updates completed on schedule.

Qualifications

  • One or more professional certifications preferred: Project Management Professional (PMP), PRINCE2 Practitioner, PMI-ACP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), ITIL 4, or Lean Six Sigma.
  • Minimum 3 years managing software implementations or client onboarding in SaaS. Experience in Customer Success or Account Management is a plus.
  • Demonstrated project management ability—planning, scheduling, communicating risks, and driving results across teams.
  • Proven, process-driven mindset with a passion for continuous improvement.
  • Excellent written, verbal, and presentation communication skills.
  • Proficient with collaboration and communication tools such as Slack, Asana, Linear, and HubSpot.
  • Organized and calm under pressure. Able to manage several projects at once without losing detail.
  • Based in the United States, with occasional travel for key meetings.

Interview Process

  • 30-minute interview with the CEO.
  • Skills assessment (under 90 minutes).
  • One-hour role play with leadership and department heads.

Compensation and Benefits

  • On-Target Earnings (OTE): $120,000 (base $70 to $85K based on experience + $35K variable tied to onboarding results, expansion, renewals, and delivery milestones).
  • Company-sponsored health, dental, and vision insurance.
  • Unlimited PTO plus two weeks paid vacation.
  • Remote-first with periodic in-person sessions.
  • Budget for professional development and certifications.
  • Path to leadership as the company scales.

Not a Fit If

  • You prefer rigid structure or slow change.
  • You want strict 9-to-5 disengagement.
  • You measure success by activity rather than outcomes.
  • You avoid high-impact moments like go-lives and escalations.

Job Type: Full-time

Projected Total Compensation: $115,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: Remote