Front Office Coordinator

3 days ago

Long Beach, California, United States Serenity Care Health Full time

We are seeking a part-time, on-site staff member—with the potential for full-time employment in the future—to join our team as a Front Office Coordinator. In this important role, you will support daily clinic operations by assisting patients with scheduling, registration, and check-in, while ensuring excellent customer service and a welcoming environment for all who visit Serenity Care Health Group.

Responsibilities:

  • Greet and assist patients in a professional, courteous, and welcoming manner.
  • Manage the check-in and check-out process, including verifying patient identity, insurance coverage, and demographic information.
  • Schedule, reschedule, and confirm patient appointments to maintain efficient provider schedules.
  • Collect co-pays, fees, and outstanding balances following clinic policy; provide receipts and maintain accurate records of transactions.
  • Answer and route phone calls, emails, and messages promptly and accurately.
  • Maintain confidentiality and compliance with HIPAA and organizational policies.
  • Ensure all necessary forms and consents are completed and scanned into the electronic health record (EHR).
  • Coordinate communication between clinical, administrative, and billing teams to support smooth patient flow.
  • Monitor waiting areas and ensure a clean, organized, and welcoming environment.
  • Assist with daily reconciliation of front desk transactions, deposit logs, and end-of-day reports.
  • Support provider schedules by managing cancellations, waitlists, and same-day appointments.
  • Track and document no-shows and communicate with care coordination or outreach staff for follow-up.
  • Participate in team meetings, training, and performance improvement activities as assigned.
  • Provide administrative support for special projects or community outreach events when needed.

Qualifications:

  • High school diploma or equivalent REQUIRED

Knowledge, Skills, and Abilities

  • Excellent interpersonal and communication skills (in-person, phone, and written)
  • Strong organizational and multitasking abilities in a fast-paced environment
  • Professional, courteous demeanor with a focus on patient-centered service
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to maintain strict confidentiality in accordance with HIPAA
  • Dependable, punctual, and able to work both independently and as part of a team
  • Demonstrated ability to remain calm, compassionate, and solution-oriented when handling patient concerns or scheduling conflicts
  • Minimum of 1 years of experience in a medical front office preferred
  • Experience with electronic health record (EHR) systems preferred
  • Khmer speaker REQUIRED

We are seeking a highly motivated and dependable individual with strong organizational and communication skills to join our front office team. If you are passionate about providing exceptional service to patients and take pride in creating a welcoming clinic environment, we encourage you to apply.

Please submit your resume highlighting your relevant experience and qualifications.

Job Types: Part-time

Job Type: Part-time

Pay: $ $22.00 per hour

Benefits:

  • 403(b) matching
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Opportunities for advancement
  • Paid time off

Language:

  • Khmer (Required)

Work Location: In person

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