Front Office Supervisor

2 weeks ago


Imperial Beach, California, United States Holiday Inn Express & Suites Solana Beach Del Mar Full time

About Us

We are an Autograph Collection hotel known for distinctive design, curated guest experiences, and personalized service. We are looking for an experienced Front Office Supervisor with a hospitality mindset and a passion for coaching and leading teams in a high-end hospitality environment.

Position Summary

The Front Office Supervisor oversees daily front desk operations to ensure an elevated and seamless guest experience. This role partners closely with the Front Office Manager to uphold Marriott brand standards while supporting the front desk team with training, problem resolution, and service recovery.

Key Responsibilities

  • Supervise and support Front Desk Agents during all shifts
  • Ensure adherence to Autograph Collection and Marriott service standards
  • Assist with scheduling, training, and onboarding of front office staff
  • Lead service recovery and handle guest escalations professionally and promptly
  • Monitor check-in/check-out processes for accuracy and efficiency
  • Balance cash banks and audit daily postings as required
  • Maintain communication with Housekeeping, Engineering, and other departments for smooth room operations
  • Support Mobile Key / Mobile Check-In initiatives
  • Prepare and deliver shift reports and pass-downs
  • Assist with VIP arrivals, amenity coordination, and special requests

Qualifications

  • Previous front desk or guest services experience in an upscale or branded hotel (Marriott experience preferred)
  • Prior supervisory or lead experience strongly preferred
  • Strong problem-solving, conflict-resolution, and service recovery skills
  • Excellent communication and guest-interaction abilities
  • Proficient in PMS (Opera) and Microsoft Office
  • Ability to work a flexible schedule including weekends and holidays

What We Offer

  • Competitive pay
  • Marriott travel & dining discounts
  • Medical, dental, vision, and other benefits
  • Paid time off and holiday pay
  • Growth opportunities within the property and brand

Job Type: Full-time

Pay: $ $26.00 per hour

Expected hours: No more than 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person



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