Associate Sales Force Development US

Company Overview

Looking for a career where you can make a difference? At Mary Kay we are committed to enriching the lives of women and their families around the world, we offer careers with unlimited opportunities to do something beautiful every day. More than 5,000 employees work in locations around the world. They provide the products, marketing and other support to millions of Independent Beauty Consultants (IBCs) who work as independent contractors, selling our products directly to consumers in nearly 40 markets on five continents.

We are a company that believes in our people and cares for them with truly exceptional benefits. We offer:

·       A comprehensive health plan which includes medical, dental, and vision with low premiums

· k) plan

·       A generous profit-sharing program

·       Free access to on-site fitness center and on-site clinic

Job Purpose

With guidance, plays a key role in achieving the goals and objectives of the seminar division within Sales Force Development, supporting the advancement of company profitability. Educates the Independent sales force on maximizing the marketing plan to increase sales and team-building performance and reach their personal business goals. Acts as a liaison between the Company and Independent sales force and facilitates the communication of information on a variety of topics including commissions, promotions, and sales performance.

Essential Duties and Responsibilities

• Provides support to the Managing Director, Sales Force Development and the Manager, Sales Force Development by administering Independent Sales Force programs and policies, unit relinquishment policies, qualification guidelines, and addressing violations in relation to the Independent Beauty Consultant or Independent Sales Director Agreements. With guidance, manages Flag 2 Process and provides suggestions to the Manager, Sales Force Development for terminating agreements. Under Manager guidance, escalates termination or violation decisions to Sales Force Development team for discussion and final decision. Responsible for maintaining detailed records for Manager, Sales Force Development to make termination decisions. 
• Operates as a liaison between the Company and the Independent Sales Force. Facilitates the communication of information to the Independent Sales Force on a variety of topics, including commissions and sales promotions. Provides responsive customer service and foundational business coaching. Communicates the interests and concerns of the Independent sales force in departmental and interdepartmental meetings; escalates areas of immediate concern to appropriate business leaders within the Company. 
• Manages with little guidance the onboarding and retention program for the Independent Sales Force. Provides coaching by communicating Company standards of success for their role through conversations and educational programs. Tracks, encourages and supports the Independent Sales Force toward completing their goals and programs. Follows up to monitor success of the Independent Sales Force in their target group and recommends alternative plans of action based on their needs toward the achievement of their personal independent business goals. Acts as a sounding board for their concerns and recommends new approaches for how they can increase their sales. Exercises utmost discretion and tact in addressing highly confidential and sensitive issues. 
• With Manager's guidance, administers educational support programs and recognizes accomplishments of Independent Sales Force. Supports recognition and motivational programs for Independent Sales Force. Proactively calls Independent Sales Force to motivate them to improve sales and team-building. Recommends ideas for the monthly recognition flyers, sales and team-building challenges and contests to motivate and educate the sales force within assigned division. 
• Assists in the planning and execution of Company-sponsored events offered to the Independent sales force. 
• Travels a minimum of 5 times yearly in support of Independent Sales Force and/or company events. Delivers presentations at Independent Sales Force sponsored events (i.e., guest nights, workshops, debuts, and retreats). May act as the sole Company representative at these events. Responsibilities may include but are not limited to organizing, planning and presenting programs to Independent Beauty Consultants, Independent Sales Directors, and Independent National Sales Directors. May emcee or facilitate these events. 
• Participates on various teams (i.e., department creative team) to support the Independent Sales Force and the Company. 
• Represents the Sales Force Development team at meetings in the absence of the Manager.
• This job requires on-site work at a Mary Kay facility.

Knowledge, Skills and Abilities

Education:  Bachelor/University Degree

Experience:  1+ years

Field of Experience:  Sales Management, Sales Support, Customer Service

• Must have strong interpersonal, organizational, and communication skills.
• Must have a general understanding of the Mary Kay business. 
• Must have the ability to be empathetic, yet impartial to provide sound advice. 
• Must be able to interpret policies and procedures and provide guidance in a manner consistent with business needs. 
• Must be able to use analytic skills to quickly review reports and make recommendations. 
• Must have demonstrated ability to learn quickly to thoroughly learn the Mary Kay independent sales force career path, how they function and their compensation programs. 
• Requires ability to stay abreast of changes to Company policies, programs, etc., and to translate this knowledge into meaningful communication materials for the independent sales force. 
• Must be able to utilize a PC and spreadsheet software to prepare various analyses. 
• Must be able to travel approximately 10-15%25 of the time.