Guest Services Agent

4 days ago

Savannah, Georgia, United States Thompson Hotels Full time $30,000 - $60,000 per year

Organization- Thompson Savannah
Summary
We are seeking an individual who embodies the luxury lifestyle experience and has a passion for creating unique guest moments. An ideal Thompson team member thrives in a culture of exceptional service, great design, spontaneity, and authenticity, with a sharp sense of humor. This role focuses primarily on the responsibilities of a Concierge and House Car Driver, ensuring seamless guest experiences from all pinnacles of guest service roles within the property and while navigating the local area.

  • Guest Engagement:

  • Greet guests warmly upon arrival, establishing an immediate atmosphere of welcome and professionalism.

  • Handle guest interactions with the highest level of hospitality, accommodating special requests and resolving inquiries promptly.
  • Provide accurate and detailed information on hotel services, local attractions, dining, nightlife, and activities.

  • Proactively reach out to guests to address any special needs or accommodations during their stay.

  • Concierge Responsibilities:

  • Assist guests with reservations at local restaurants, concert venues, and other destinations.

  • Establish and maintain relationships with local vendors to facilitate guest needs.
  • Promptly answer telephones, input messages into the computer, and retrieve mail or packages for guests.
  • Provide guidance on directions, hotel operations, and surrounding city information.
  • Maintain familiarity with all property functions, assisting in marketing services and facilities to guests.
  • Field guest complaints with tact and discretion, using sound judgment to resolve issues effectively.

  • Assist with guest safety instructions during emergencies.

  • House Car Driver Responsibilities:

  • Transport guests to and from destinations within the designated radius, ensuring their comfort and safety.

  • Comprehend and adhere to traffic regulations and hotel driving policies.
  • Assist passengers with loading and unloading luggage or items.
  • Maintain vehicle cleanliness, schedule periodic servicing, and ensure it is fueled.
  • Provide directions, recommendations, and assistance with guest travel needs in a professional manner

  • Operational Support:

  • Summon front service/bell assistance as needed.

  • Operate office equipment such as photocopiers and facsimile machines.
  • Collaborate effectively within the Guest Services Team and communicate with other hotel departments.
  • Ensure a consistent guest flow through the hotel by providing directional assistance.
  • Perform all additional duties assigned by leadership.

Qualifications

  • Previous experience in luxury or lifestyle hotel environments (preferred).
  • Valid driver's license with a clean driving record.
  • High school diploma or equivalent education or experience.
  • Physical ability to stand, sit, and assist with moderate lifting for extended periods.
  • Strong English language proficiency, both spoken and written.

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