Visitor Experience Supervisor

*How You'll Contribute*
The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp), which will be completed in 2026. The public-facing portion of this renovation will be the new National Geographic Museum of Exploration. Components of the new museum will include a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard.

How You'll Contribute

Job Profile Summary

The Visitor Experience Supervisor at the new National Geographic Museum of Exploration (MOE) will focus on ensuring smooth daily operations and high-quality visitor interactions.

We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe that our greatest successes come from shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic's culture.

This role requires individuals to be on-site to perform job responsibilities. Must be flexible and able to work nights, weekends and holidays as museum operating hours and programming demands.

Your Impact
*Your Impact
Responsibilities Include*
Daily Operations (55%)

• Work collaboratively with the Customer Service and Ticketing Supervisor and Group Experience Supervisor to ensure daily museum operations run smoothly.
• Staff the museum and events, serving as a point of contact for visitors and customers who need assistance.
• Ability to solve problems in a fast paced environment and respond appropriately to emergency issues by following internal and external procedures.
• Respond to and resolve customer concerns and complaints, reporting significant issues to Senior Manager, Visitor Experience and Customer Service and Ticketing Manager,
• Manage crowd control and visitor traffic flow, with the ability to anticipate opportunities to assist visitors.
• Through formal training, observation and self-study, acquire knowledge of exhibition content at the MOE.

Staff Coordination (30%)

• Hire and onboard new Visitor Experience Representative staff and train existing VXRs.
• Coordinate weekly and daily schedules for Visitor Experiences staff.
• Keep all staff updated of any changes or updates to daily operations as they occur.

Reporting and Coordination (15%)

• Write and distribute all daily or weekly reports needed.
• Provide on campus support for events across the Society as needed. Including but not limited to National Geographic Live, and NGS Signature Events.

*Educational Background*
Bachelor's degree preferred.

Minimum Years And Type Of Experience
3+ years experience working in a museum, theater, or other cultural institution with 1+ years of managerial experience.

*Necessary Knowledge and Skills*

• Excellent interpersonal and oral communication skills
• Ability to learn and retain information quickly
• Team-oriented with strong customer service skills
• Flexibility and positivity in dealing with new experiences and people
• Enjoyment working with the public
• Comfort learning and working with varied technologies and equipment
• Dependability, punctuality, and ability to work cooperatively as part of a team.
• Ability to spend 5+ hours a day navigating our public spaces

Desired Qualifications
Bi-lingual in English and Spanish a plus

*Collaboration and Teamwork*
Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume. Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.

*Supervision*
Up to 8 direct reports, shared responsibility of 52 additional staff with other Supervisors

Salary Information
The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.

The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At the National Geographic Society, individuals are typically hired at or near the starting point of the salary range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

The rate for this position is $25.50.

In addition, the National Geographic Society offers a competitive and comprehensive benefits package that includes, but is not limited to, medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.

Job Designation
Resident - Our Resident category recognizes that certain staff need to be physically present at Base Camp to do their work. Some Resident staff must be at Base Camp every day to do their jobs, while others may only need to be physically present onsite some of the time to meet looming deadlines or to get work done and may require a unique schedule. As such, this category has been revised to provide maximum flexibility depending on what's required for each individual role. The days Resident staff come into the office will be determined by their teams and workflow, and they should work with their supervisors to determine their specific schedule. And throughout the year, their schedule may be adjusted based on cyclical work cycles, deadlines, and/or ebbs and flows of work.

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.
W
e encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.