Visitor Services Associate

Reports to: Visitor Services Manager

Employment Status: Part-time, Non-exempt

Hillwood Estate, Museum & Gardens welcomes over 100,000 visitors annually to experience the beauty of our gardens, the richness of our decorative arts collection, and the lasting legacy of Marjorie Merriweather Post. Our Visitor Services team plays a vital role in supporting Hillwood's mission by creating a welcoming, informative, and seamless experience for every guest.

We are seeking a Visitor Services Associate who will serve as one of Hillwood's first points of contact for visitors, providing outstanding customer service at our front desk, assisting with ticketing and membership sales, and supporting the overall visitor experience. This role is ideal for someone with a passion for museums, people, and hospitality, who thrives in an engaging and team-oriented environment.

About the Role:

The Visitor Services Associate is responsible for managing all front desk operations, ensuring each visitor feels welcomed and well-informed. Daily responsibilities include greeting guests, processing ticketing and membership transactions through our Tessitura database, and providing an overview of Hillwood's programs, exhibitions, and amenities.

This role also provides administrative support by responding to visitor phone calls and email inquiries and contributes to attendance and financial reporting. Each member of the Visitor Services team also manages special projects and may participate in cross-departmental initiatives to improve the visitor experience.

The Visitor Services Associate collaborates closely with Visitor Services Volunteers, helping to coordinate their daily responsibilities and ensuring consistent, high-quality service across all touchpoints.

This position is fully on-site at Hillwood's Northwest Washington, D.C. campus, with occasional remote work permitted a few times per year. The schedule for this position is Saturday, Sunday, and Tuesday from 9:15 a.m. to 5:15 p.m. This position is compensated at $20.18 per hour.

About You:

• Experienced in customer service or front-line roles with strong interpersonal and communication skills.
• Familiar with ticketing systems or CRM databases (experience with Tessitura a plus).
• Comfortable managing multiple priorities in a fast-paced environment while maintaining a warm and professional demeanor.
• Detail-oriented, organized, and motivated to provide an exceptional visitor experience.
• Passionate about museums, history, and engaging with diverse audiences.

About Us:

Hillwood Estate, Museum & Gardens is deeply committed to fostering a positive, inclusive, and engaging workplace where all voices are valued, and where staff and visitors of all backgrounds can be inspired by the life and legacy of our founder, Marjorie Merriweather Post.

We Offer:

• A fabulous work culture that inspires your best work.
• Casual Monday.
• Support for career development with internal and external opportunities to learn and grow.
• Retirement Savings Plan
• Metro commuter benefits of up to $50 per month or free on-site parking.
• Mental wellness support.
• Discounts in the shop and Merriweather Café.
• Free admission to the museum and festival days for employees, families, and friends.

Hillwood is seeking applicants from all backgrounds and educational levels to ensure we get the best, most creative talent on our team. We are an equal opportunity employer, and we encourage people who identify as Black, Indigenous, people of color and people with marginalized identities to apply for open positions. We strive to make the hiring process as accessible as possible. Please do not hesitate to share what will make the process best for you. We cannot guarantee all accommodations; our team will make accommodations where possible with sufficient notice. When sending your resume via the ADP Careers portal, please let us know of any accommodation you may find helpful while engaging in our process.

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This position is compensated at $20.18 per hour.