Events Associate

Summary of Position:

As an Events Associate at Queen Creek Olive Mill, you will work under the direction of the Events Manager to help create, promote, and execute exciting, successful, and profitable onsite and offsite events. This role plays a vital part in delivering memorable guest experiences and requires strong communication, organization, and hospitality skills. This position will have varied communication with guests via phone, email, or in person. It is also important to note that this role will be cross-trained with other departments, with a primary focus on the Front of House and Back of House Food and Beverage teams.

Job Specific Responsibilities:

• Assist in event preparations.
• Check phone messages and return phone calls as needed
• Check emails and respond as needed
• Work closely with other departments
• Outstanding Customer Service skills
• Assist in maintaining an inventory list of all event assets
• Participate in the setup, breakdown, and clean-up before and after an event
• Return event assets to their designated areas
• Be familiar with the operation of the Point of Sale (POS) system
• Maintain accurate numbers of the inventory of catering supplies
• Stand for long periods
• Be able to reach, bend, stoop, and frequently lift to 50 pounds
• Enthusiastic Personality and Team Player

• Must have prior experience in the hospitality industry with at least two years of experience

• Assist in the coordination and requisition of rentals, equipment, and event supplies as needed.

• Cross-train in front-of-house restaurant and retail operations, including knowledge of the menu, POS system, bar service, gelato/case service, and general customer service procedures.
• Deliver top-tier hospitality throughout the planning process and on the day of events, maintaining professionalism and attentiveness at all times
• Creatively assist with table and event décor, ensuring an elegant, polished, and on-brand presentation for every event
• Collaborate with team members and work independently to execute tasks efficiently and professionally.
• Manage multiple tasks and shifting priorities in a fast-paced environment while maintaining accuracy and a positive attitude.
• Maintain a polished and professional appearance at all times, especially while interacting with clients and guests.
• Be available to work a flexible schedule, including early mornings, evenings, weekends, and holidays, as events are scheduled 7 days a week.

General Responsibilities

Company Policies and Procedures

• Adhere to and continuously improve all policies, procedures, standards, Company Handbook rules and regulations, specifications and guidelines, inventory control procedures, equipment preventative maintenance programs, cash control policies, opening/closing procedures, security guidelines, sanitation and safety requirements, training programs and customer service levels as they relate to your specific store location or department.

Budgetary and Financial

• Prepare all paperwork, forms, reports, and schedules in an organized and timely manner using company-prescribed software for reporting responsibilities.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, liquor, safety, and labor requirements of QCOM, its employees, and guests.
• Adhere to cash handling and reconciliation procedures as overseen by the C&EM or the AEM procedures to control cash and other receipts.

Human Resources

• Know all Human Resource policies, rules, and procedures in our Company Handbook.
• Continually strive to develop in all areas of professional development and instill an attitude of striving for continuous improvement in everything we do.
• Ensure that all staff members are adequately cross-trained in every area of service to increase efficiency and flexibility (when applicable).
• Immediately report any form of harassment within your department to your immediate supervisor or manager, as well as to the HR department for review.
• Must report any injury to staff or customers to Human Resources immediately. Must

Qualifications:

• Must have 1-3 years of experience.
• Possess an up-to-date food handler permit or card for the county in which he/she is employed, or be able to provide one within 14 days of employment.
• Be able to cope with the stress of seasonal sales activity and hours.
• Work standing for extended periods (up to 12 hours).
• Time Management: Work with employees, customers, and management. Assist in ordering supplies and updating inventories. Time management is crucial for ensuring that everything gets done.
• Detail-oriented, excellent critical thinking & decision-making skills.
• Speaking and Writing: You are required to communicate extensively. This may be one-on-one with a customer, in front of a group of employees, or in a meeting with management.
• We have company spreadsheets, word processing applications, and other computer applications, including our POS system.
• Experience in service and food and beverage is a plus, generally involving at least two years of front-of-the-house and BOH operations and restaurant experience.
• Reach, bend, stoop, and frequently lift to 50 pounds.

Job Type: Part-time

Pay: $ $18.00 per hour

Benefits:

• Employee discount

Work Location: In person