Front Office Supervisor

6 hours ago


Jackson, Michigan, United States Fairfield Inn & Suites Full time
  • Supervise Front Desk Operations: Oversee the daily activities of front desk staff, ensuring smooth check-ins and check-outs, and that all guest interactions are positive and professional.
  • Guest Relations: Act as the primary point of contact for guest concerns, resolving complaints and accommodating special requests to ensure guest satisfaction.
  • Staff Management: Train, schedule, and manage front desk employees, providing guidance and support to ensure high performance and adherence to hotel policies.
  • Coordination with Other Departments: Liaise with housekeeping, maintenance, and other departments to ensure that guest rooms are clean and well-maintained, and that all guest needs are met.
  • Financial Responsibilities: Handle financial transactions, manage cash drawers, and ensure accurate billing and invoicing for guests.
  • Covering call offs: Covering shifts when someone calls off short notice.

Job Type: Full-time

Pay: $ $17.00 per hour

Benefits:

  • Health insurance
  • Paid time off

People with a criminal record are encouraged to apply

Work Location: In person



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