Remote Retention Representative

Summary
Non-Negotiable Base Pay:
$16.00/hour + Uncapped Commission

1st Year On-Target Earnings:
$68,000. Paid full-time training provided

Must live in Georgia - in/near Atlanta Metro, Augusta, Columbus, Savannah.
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves
100% inbound calls
from new and existing customers.

Job Duties And Responsibilities
What You'll Do:

• Position and sell products/services to new and existing customers
• Assess customer needs and offer the best solution
• Bounce back from challenging calls and stay focused on long-term goals
• Manage time effectively while engaging with customers and handling data entry
• Provide exceptional customer service to build and maintain relationships

What's In It For You

• Career Growth: Opportunity to promote up to two levels in your first year
• Uncapped Commission: Top performers earn over six figures
• Rewards and Recognition Program: Earn high-value prizes & trips
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Skills, Experience And Requirements

• Minimum of one (1) year of experience in a customer-facing role focused on acquisition and/or retention
• Must live in Georgia - in/near Atlanta Metro, Augusta, Columbus, Savannah
• High school diploma/GED
• Flexible to work shifts which can include evenings, weekends, or holidays
• Smartphone/device with active network connection

• Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors

• Employee responsible for all setup costs (except where required by law)

• Key skills: Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity

Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Salary Ranges
Compensation: $16.00/Hour - $34.87/Hour