Operations Manager

Badlands Off-Road Park, the premier off-road destination in the Midwest is looking for an enthusiastic and dedicated Operations Manager to support our store and off-road park operations, while contributing to the success of our team. The Operations Manager will be responsible for overseeing daily store and park operations, driving sales, managing staff, ensuring exceptional customer service, and maintaining visual merchandising standards. This individual will play a key role in achieving targets, fostering a positive work environment, and ensuring an outstanding customer shopping experience. Bilingual candidates are encouraged to apply, as effective communication is key to our diverse customer base.

Badlands operates in the tourism and hospitality industry and our busiest days are Friday, Saturday and Sunday. This role requires weekend hours. Days off will fall during the week.

Key Responsibilities:

Sales and Customer Service:

• Driving store sales through excellent customer service and proactive sales strategies.
• Setting and achieving sales goals.
• Ensure that customers receive a high standard of service, addressing inquiries, concerns, and complaints promptly.

Team Leadership and Supervision:

• Supervise and motivate a team of customer service associates, providing training, coaching, and performance feedback.
• Scheduling and managing shift coverage to ensure adequate staffing.
• Lead by example.

Operations and Inventory Management:

• Oversee inventory management, including stock replenishment, stocktaking, and maintaining accurate inventory records.
• Ensure the store is well-organized, clean, and stocked with the right products to meet customer needs.
• Implement and monitor policies and procedures to ensure smooth operations.

Visual Merchandising:

• Ensure the store's visual appearance aligns with company standards and marketing strategies.
• Help maintain attractive and functional product displays that encourage sales.
• Assist with seasonal and promotional displays as needed.

Sales Reporting and Analytics:

• Assist in tracking and reporting sales performance, customer traffic, and other key performance indicators (KPIs).
• Help identify areas for improvement based on performance metrics and customer feedback.

Health and Safety Compliance:

• Ensure compliance with company safety and health standards and procedures.
• Address any health and safety concerns or incidents in a timely and appropriate manner.
• Responsibility promote a safe riding environment throughout the off-road park.

Qualifications:

• Experience:
• Minimum of 3 to 5 years of team management is required.
• Experience in customer service and retail sales is required.
• Skills:
• Strong leadership and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Good understanding of inventory management and sales reporting.
• Strong communication skills, both verbal and written.
• Education:
• High school diploma or equivalent required; Associate's or Bachelor's degree in business, retail management, or a related field is a plus.
• Physical Requirements:
• Ability to stand for extended periods, lift up to 25-30 pounds, and perform tasks that require bending, reaching, and walking.

• Competitive salary commensurate with experience
• Salary range begins at $60,000 per year and may increase based on experience.
• Bonus and incentive opportunities
• Health benefits, PTO, and retirement plan options

Are you prepared to embrace both the triumphs and trials that come with being part of our team?

At Badlands Off Road Park, we're on the lookout for individuals who possess a unique combination of talent and passion.

Join us in exploring your drive and dedication as we expand our team.

Pay: Starting at $ / year

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching

Job Type: fulltime

Schedule:

• Other
• Day shift
• Holidays
• Weekend availability

Education: High school degree

Work location: On-site