Guest Service Agent

2 weeks ago

Eagle, Colorado, United States GreenTree Hospitality Group, Inc. Full time $18,000 - $45,000 per year

Job Description

GreenTree Hospitality Group is looking for self-motivated individuals with a strong sense of customer service and the ability to multi-task to join our Hotel Operations Team.

GUEST SERVICE AGENT DUTIES AND RESPONSIBILITIES:

· Keep accurate accounts of cash, checks, and credit transactions

· Verify room charges and rates; verify register has appropriate starting cash · Handle confidential information, including guest records, with a high degree of integrity

· Manage daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report

· Submit reports to corporate office as appropriate

· Perform and document security walks on a regular basis

· Assist in setting up breakfast area as directed; replenish breakfast items as needed

· Welcome guests in a friendly, prompt and professional manner

· Check guests in, issue room keys, provide information on hotel services, room location, amenities and nearby attractions; Check guests out, including resolving any late or disputed charges

· Ensure required identification is taken from guests at check-in in line with local legislative requirements

· Answer, record, and process all guest calls, messages, requests, questions, or concerns in a prompt and courteous manner

· Accurately process all cash and credit card transactions using established procedures · Issue, control, and release guest safe-deposit boxes in line with hotel procedures

· Prospect new leads through calling, while recording leads in the Customer Relationship Management (CRM) tool and developing good relationships with the community

· Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up by following the service recovery guidelines

· Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

· Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

· Perform other duties as assigned including guest room tours, concierge services, special guest requests, laundry, etc.

REQUIREMENTS, QUALIFICATIONS AND DESIRED TRAITS

High School diploma or equivalent, plus one year of front desk/guest service experience

Must be a Team Player

Ability to take ownership of activities and follow through to completion.

Experience in a fast-pace, and demanding work environment.

You may be required to work nights, weekends, and/or holidays.

Job Types: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekends as needed

Work Location: In person

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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