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Front Desk Agent

2 weeks ago

Eagle, Idaho, United States Residence Inn Eagle Full time $35,000 - $70,000 per year
Front Desk Agent

As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.

  • This is a Full-Time position.

**$17.00/hour**

Key Responsibilities
  • You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
  • Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
  • You will report to the Front Office Manager or Front Office Supervisor.

  • A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

  • Operate the front desk according to standard operating procedures and with exceptional guest service.

  • Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
  • Check registration (folio) cards for completeness, accuracy, and legibility.
  • Operate the phone and disperse calls as required by your shift. Take guest messages and faxes with accuracy.
  • Know emergency procedures and how to respond.
  • Never say a guest's room number out loud.
  • Be knowledgeable of hotel promotions.
  • Know room rates. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
  • Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
  • Complete daily reports, audits correspondences etc. as required by your shift.
  • Keep lobby and office area clean at all times,
  • Set wake-up calls as dictated by your shift.
  • Take and confirm credit cards for validity and acceptability.
  • Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner.
  • Take and record reservations with accuracy. Confirm as requested.
  • Resolve guest complaints.
  • Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
  • Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
  • Performs any other duties as requested by supervisor.
Education & Experience

Hotel experience is always a plus Applicants should have:

  • A combination of education and experience.
What You'll Need to Succeed
  • Eligible to work in the United States
  • Ability to read, write, and communicate effectively in English
  • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
  • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
  • A warm, professional demeanor that reflects HVMG's Culture of Excellence
Why Our Associates Love HVMG
  • Career growth opportunities across our nationwide portfolio
  • Flexible scheduling
  • Access up to 40% of your earned wages before payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full healthcare benefits: medical, dental, and vision
  • 401(k) with guaranteed 4% match and no vesting period
  • Exclusive hotel and food & beverage discounts
About HVMG

Our Be Excellent culture is more than just words on a website - we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.