Practice Administrator

Job Details
Level:    Experienced
Job Location:    G4 Dental Ent Virginia - Tysons Corner, VA
Position Type:    Full Time
Education Level:    Not Specified
Salary Range:    $ Salary
Travel Percentage:    None
Job Shift:    Day
Job Category:    Admin - Clerical

Practice AdministratorJob Summary:  Practice Administrator

The Practice Administrator's role is integral to practice success and is considered part of the sales team.

Duties and Responsibilities

Maintain a high understanding of the practice's lead-to-sales process. Nurture leads and opportunities as defined by the lead to sales process training as needed and hold sales team accountable for the same. Present (or compliment the doctor's presentation) of comprehensive plan to patients from the consult or initial examination in absence of Treatment Coordinator. Provide financial alternatives and assist with 3rd party financing in the absence of Treatment Coordinator. Explain patients' insurance benefits to them as it applies to their treatment plan.  Obtained a signed copy of the treatment plan with financial disclosure and payment agreement (if made).  Coordination of proper registration and forms necessary for appointment. Verify insurance when applicable.  Coordinate patient's care, necessary appointments, and team member hand offs. Track and follow up with all patients who have unscheduled treatment. Greet patients warmly and notify team of patient's arrival.  Maintain awareness of patient's wait time and facilitate with team.  Enter all patient information accurately and promptly.   Communicate schedule changes with practice team in a timely manner; work diligently to fill any open slots as they become available.  Use practice management and other pertinent software accurately, by entering correct data into systems to ensure patient's care is precisely documented. Generate insurance claims to process and procedures not attached daily to verify that claims are not being missed.  Ensure the proper entry of the money coming into the practice by critically monitoring the day sheets, deposit slip, insurance reports (weekly and monthly) and adjustment reports. Generate insurance claims to process and procedures not attached daily to verify that claims are not being missed.  Collections and A/R: collecting appropriate amounts at time of service and ensure others are as well.  Work necessary aging reports to expectation. Maintain individual and practice statistics (KPI-Key Practice Indicators) as assigned.  Perform other duties as required.  

Required Skills and Abilities

Excellent verbal and written communication skills Excellent customer service skills Strong interpersonal and organizational skills Ability to work in a fast-paced environment Ability to manage multiple projects simultaneously with attention to detail. Sound decision-making skills, drive, and desire to succeed Ability to manage and resolve escalated issues in an efficient and pragmatic way with Doctors, employees, and patients, as needed Strong managerial and business acumen in corporate settings Profit and loss responsibility with the ability to interpret and act upon financial statements Proficient in all Microsoft Office applications as well as medical/dental billing software,Education and Experience

High School Diploma required. Associate or bachelor's degree in health management or related field preferred 2+ years management experience in customer or patient-based industry, dental operations preferred Fluent in English required and Spanish as second language is a plus.Physical Requirements

Ability to withstand prolonged periods of sitting at a desk, using a phone, and working at a computer. Ability to move within the office as needed for meetings, access office equipment, and escort patients to treatment areas. Ability to lift to 0-15 pounds if necessary.Company Benefits

Comprehensive benefit package including competitive wages, health insurance, 401K, PTO accrual, and paid holidays.

Qualifications

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