Health Advocate

About Ventricle Health

Ventricle Health ) is a high-growth virtual healthcare startup launching a national cardiologist network providing specialty telemedicine to members with prevalent cardiovascular diseases including heart failure, coronary artery disease and atrial fibrillation.

Our Mission:

To deliver a world-class patient experience in which patients have frictionless access to the best healthcare providers, devices, and therapies. Through the implementation of remote patient monitoring via connected medical devices and evidence-based therapy we intend to improve patients' quality of life across the nation, focusing on heart health.

Our Core Values:

• We strive to deliver exceptional outcomes through virtual care
• Our focus is our patients and supporting their needs with empathy
• We work as a team built on a foundation of trust, mutual respect, and open communication
• We approach problem solving creatively and seek innovative solutions
• We operate with integrity and accountability

Job Overview:

We seek a dedicated and compassionate Health Advocate with a strong medical background, particularly in cardiac care, to join our virtual telehealth-based cardiac clinic. The Health Advocate will be responsible for conducting biweekly calls to patients, providing support, coaching on lifestyle modifications, and ensuring adherence to treatment plans. The ideal candidate will have experience as a medical assistant, possess excellent communication skills, and demonstrate a deep understanding of cardiac health. Additionally, the Health Advocate will play a crucial role in escalating clinical concerns to the team nurse and ensuring patient adherence to remote patient monitoring.

Responsibilities:

• Patient Engagement:
• • Conduct biweekly outreach calls to patients enrolled in the virtual telehealth-based cardiac clinic.
• Establish care with patients and provide assistance through introductory steps and registration.
• Build rapport with patients and provide empathetic support to address their concerns and questions.
• Communicate with ancillary services and providers such as laboratories and primary care physicians office's to ensure seamless care is provided to the patient.
• Medical Education:
• • Coach patients with the assistance of registered nurses on cardiac care, treatment plans, and lifestyle modifications.
• Ensure patients understand the importance of following prescribed cardiac care guidelines such as remote patient monitoring, sodium consumption, etc.
• Conduct medication reconciliation using templated guidance from clinical staff.
• Treatment Plan Adherence:
• • Monitor and encourage adherence to prescribed treatment plans.
• Collaborate with healthcare providers to address any barriers to treatment plan compliance.
• Remote Patient Monitoring:
• • Guide and train patients on the use of remote patient monitoring devices.
• Ensure patients are consistently adherent to remote monitoring protocols.
• Escalation to Registered Nurse:
• • Recognize and escalate clinical concerns to the team nurse for further evaluation.
• Collaborate with the healthcare team to address acute medical issues promptly.
• Documentation and Reporting:
• • Maintain accurate and up-to-date records of patient interactions and progress.
• Provide regular reports to the patient's healthcare team regarding patient engagement, challenges, and escalations.
• Communication and Collaboration:
• • Collaborate with medical professionals, including cardiologists and other healthcare providers, to address patient needs effectively.
• Participate in regular team meetings to discuss patient cases and share insights.

Requirements:

• Education and Experience:
• • Minimum of 2 years of experience as a medical assistant, preferably in cardiac care.
• Medical Assistant certification is preferred.
• Knowledge of cardiac conditions, treatments, common medications, vitals signs and symptoms related to cardiac conditions.
• Communication Skills:
• • Excellent verbal and written communication skills.
• Ability to convey complex information in a clear and understandable manner.
• Bilingual (not required but nice to have)
• Empathy and Compassion:
• • Demonstrate empathy and compassion in patient interactions.
• Ability to connect with patients on a personal level.
• Technology Proficiency:
• • Comfortable with virtual telehealth platforms and basic computer skills.
• Ability to adapt to new technologies and software.
• Team Player:
• • Ability to work collaboratively with a multidisciplinary healthcare team.
• Willingness to contribute to a positive and supportive work environment.
• Environment:
• • HIPAA compliant work environment free of distractions.
• High speed, reliable internet service.
• Availability
• • Work remotely M-F, 9a - 5p EST, rotating evenings as needed (5-9pm EST)

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits package (medical, dental, vision).
• Flexible work environment with remote work-first culture.
• 13 paid holidays, vacation and sick time. Professional development and training opportunities.
• Professional development and training opportunities.
• Opportunity to make a significant impact in transforming healthcare through technology.