Customer Service Representative

3 days ago

Oceanside, California, United States Budget Blinds Full time


Benefits:
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)


As a key part of our team's success, Budget Blinds is currently looking for someone energetic to complete our office. This includes scheduling appointments, customer help and follow-up and working with our vendors.  

We also offer a very competitive bonus program
  
As the face of the company, you will be responsible for greeting visitors, answering phones, and assisting customers with setting up appointments. You will need an outgoing personality and be able to provide excellent customer service. We don't take ourselves too seriously, but we take our jobs very seriously. You should be highly organized and have strong attention to detail as well as be able to work independently and prioritize projects.  Administrative duties include but are not limited to booking in-home and showroom consultations, preparing necessary documents or items for sales and installation teams, and overall customer support pre and post-sale.   Benefits/Perks
  • Career Advancement Opportunities (We promote from within the company)
  • Competitive salary 
  • Quarterly Bonuses 
  • 6 paid holidays
  • Paid vacation time
  • Paid sick time 
  • Health insurance
  • Dental insurance
  • Vision coverage  
  • M - F (Flexible scheduling for the right candidate)
  • Small family business 

Responsibilities
  • Greet customers upon entering the showroom with a friendly welcome 
  • Understand customers' requests and respond with the appropriate action which may include
    • Following up on existing orders
    • Setting up in-home consultations
  • Manage and organize office tasks as assigned
  • Answer business phones and handle requests
  • Execute defined procedures/processes to eliminate errors and keep the office organized
  • Effectively use office software(s) to
    • Schedule appointments
    • Manage product delivery and installation
  • Manage office supplies and orders as necessary 
  • Resolve customer reported issues or escalate 
  • Follow up with suppliers, customers, and colleagues regarding issues or questions
  • Distribute communications to the team as necessary
  Qualifications
  • Previous sales or customer service experience preferred
  • Working knowledge of office software and equipment
  • Thorough understanding of office management procedures
  • Excellent organizational and time management skills
  • Analytical abilities and aptitude in problem-solving
  • Excellent written and verbal communication skills
  • Proficiency in MS Office and technology overall
  • Able to multitask in a fast paced environment   


Founded in 1992 with a family atmosphere, Budget Blinds is the #1 provider of custom window coverings in North America. Today, there are more than 1,300 Budget Blinds franchise territories serving 10,000 cities across North America, installing 50,000 window treatments per week  We offer custom solutions that consumers cannot get anywhere else, including blinds, shades, shutters, drapery, and smart home solutions.   

Compensation: $43, $45,500.00 per year

Budget Blinds began with a strong passion for building a unique niche in the window covering industry, delivering a highly personalized service to meet the needs of busy consumers in North America. We have a network of more than 1,000 franchise territories serving nearly 10,000 cities throughout the United States, Canada and Mexico, enabling us to provide the best selection, pricing and warranty available.



The positions on this website, unless otherwise indicated, are posted by Budget Blinds franchisees. Budget Blinds franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters. HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds franchisee posting the position.

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