Service Partner

6 days ago


Boston, Massachusetts, United States RB Webmaster Productions Full time $55,000 - $85,000 per year

Under a minimal level of guidance and direction, provides customer service for RB Webmaster Productions line of products & services. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with our policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has in-depth knowledge of our entire product & service suit. Solves complex problems; takes a new perspective on existing solutions. Acts as a resource for colleagues with less experience.

  • Cultivates strong relationships with clients and internal and external partners to deliver quality service
  • Proactively identifies opportunities to enhance clients' service experience
  • Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures
  • Identifies and implements opportunities for process improvements
  • Demonstrates advanced skill level with our entire product & services.
  • Serves as a mentor for less experienced teammates
  • Documents all interactions and uses the information to improve service
 

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