Customer Service/EDI Specialist

About Atrium
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Client Overview
Our valued client is a leading wholesale retailer specializing in footwear. They take pride in delivering exceptional service to their retail partners nationwide through efficient processes, strong relationships, and innovative solutions. They are looking to add a
Customer Service/EDI Specialist
to their team.

Salary/Hourly Rate
$24/hr - $30/hr

Position Overview
This Customer Service/EDI Specialist will join a collaborative Operations team, reporting directly to the Customer Service Manager, and will be responsible for complete order processing and management. This is an extraordinary opportunity for a Customer Service/EDI Specialist to progress within their career with a growing and thriving business.

Responsibilities Of The Customer Service/EDI Specialist

• Serve as the primary point of contact for wholesale accounts regarding orders, shipments, and product inquiries.
• Manage all EDI transactions, including order entry (850), acknowledgments (855), advance shipping notices (856), and invoicing (810).
• Monitor EDI transmission errors and coordinate with IT or EDI providers to resolve issues promptly.
• Ensure compliance with customer routing guides and vendor requirements.
• Verify order accuracy, pricing, and inventory availability before confirming with customers.
• Coordinate shipping schedules with Warehouse and Logistics teams.
• Handle returns, chargebacks, and credit memos in accordance with company policy.
• Maintain detailed records of customer communications and order statuses within ERP/CRM systems.
• Provide data and reporting support to the Sales and Operations teams as needed.
• Contribute to continuous process improvements in customer service and EDI workflows.

Required Experience/Skills for the Customer Service/EDI Specialist:

• Minimum 2+ years of experience in customer service and/or order entry position.
• Working experience with EDI (Electronic Data Interchange) Systems.
• Proficient in MS Excel (v-lookups, pivot tables, and formulas).
• Ability to meet deadline requirements and manage multiple tasks simultaneously, set priorities, identify, and address problematic situations.

Preferred Experience/Skills for the Customer Service/EDI Specialist:

• Experienced in working in the wholesale industry.
• Experienced in working in the fashion and retail industries.
• Experienced in working within other areas of retail operations.

Education Requirements:

• Associate's degree or higher is preferred but not required for this position.

Benefits:

• Medical, dental, and vision (Single/Family) provided.
• 401(K).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

Position ID: 158688