Customer Support Specialist

4 days ago

Miami, Florida, United States SkillBridge Academy Full time $52,000 - $56,000 per year
Company Description

Skillbridge Academy is a forward-thinking professional development and training organization committed to empowering individuals and businesses through high-quality educational programs and strategic solutions. We focus on fostering growth, innovation, and long-term success for our clients by providing exceptional learning experiences and performance-driven support. Our team values collaboration, adaptability, and a strong commitment to excellence in everything we do.

Job Description

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team in Miami, FL. This role is ideal for someone who enjoys assisting clients, resolving inquiries, and contributing to a positive customer experience. The Customer Support Specialist will serve as a key representative of the company, ensuring clear communication, timely support, and a professional service environment.

Responsibilities

  • Provide professional and courteous assistance to customers via phone and email.

  • Address inquiries, resolve concerns, and ensure high levels of satisfaction.

  • Maintain accurate documentation of customer interactions and solutions.

  • Collaborate with internal teams to support client needs and improve processes.

  • Follow established procedures to ensure consistent and high-quality service.

  • Uphold company standards in communication, organization, and customer care.

Qualifications

  • Strong communication and interpersonal skills.

  • Excellent organizational abilities and attention to detail.

  • Ability to manage multiple tasks while staying focused and professional.

  • Problem-solving mindset with a proactive approach to customer support.

  • Basic computer proficiency and ability to learn internal systems quickly.

Additional Information

  • Competitive salary: $52,000 – $56,000 per year.

  • Career growth and professional development opportunities.

  • Supportive team environment with a clear path for advancement.

  • Valuable skill-building in communication, service, and operations.

  • Full-time, stable position with long-term potential

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