Technical Lead
15 hours ago
Job Description
Hi,
Hope you are doing great.
Technical Lead
Lewisville, TX
Technical Lead position. This is a Call Center infrastructure.
Other synonyms to look for: "Intervoice", "Media Server", "Interaction Composer", and "IVP" (although not Genesys IVP).
Even if some had Cisco (Audium) or Genesys (IVP) experience, there will need some training and hand holding because they would have to learn the platform and they will not be perceived as an SME since they would know so little about the platform. If they don't have this experience, they'll really need to have great soft skills and Java experience.
Six month contract
Phone interviews only
Technical Lead Roles and Responsibilities
The Technical Lead will be responsible for performing the following technical roles:
Provide full-time on site technical leadership for Client and Convergys
The Technical Lead will be based on-site at Client's office in Dallas, TX with optional periodic travel to Client sites as needed at their discretion.
Assist with the following Application Development Leadership tasks:
Technical Development Leadership of all active Convergys Application Development projects for Client.
Technical guidance on VXML and Java; with the ability to code if required.
Knowledge of Convergys Invision Studio and Convergys Intelligent Voice Portal.
5-10 years of experience as a Development Lead in an Enterprise VoiceXML environment.
Review and input into IVR solutions and associated middleware and back end integration.
Guidance on software installations, updates, and release management.
Consult on application changes, modifications and enhancements.
Participation and guidance in PS SLA achievement and monitoring.
Facilitate root cause analysis during emergency events, outages, system failures or system impairments. Provide coordination between Convergys and Client where needed.
On site presence to address Client technical needs and maintain regular communication with Convergys RealCare, Product Development, Hosted Solutions, and Professional Services organizations.
Management Roles and Responsibilities
The Technical Manager will be responsible for performing the following:
Hold weekly meetings with Client Application Development Manager to report on status, research, and understand how to best assist the team.
Chair joint Client/Convergys review board to manage production defects. This board will review defects in Subversion and agree upon root cause, impact and corrective action for defects found in production in accordance with SLAs.
Notify Convergys Account Team and Professional Services management when Client seeks additional scope beyond current definitions.
Perform the role of Convergys support liaison.
Miscellaneous
Occasional long and/or irregular hours may be required.
Physical requirements include: sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25 lbs.
Qualifications Notify Convergys Account Team and Professional Services management when Client seeks additional scope beyond current definitions.
Perform the role of Convergys support liaison.
Additional InformationNo
-
Oracle Integration Cloud, Technical Lead
4 days ago
Lewisville, Texas, United States Acosta Group Full timeDescriptionAnOIC (Oracle Integration Cloud)Technical Leadis responsible for designing, developing, and implementing integration solutions using Oracle Integration Cloud (OIC). They would lead technical teams, provide expertise on integration best practices, and ensure seamless connectivity between on-premises and cloud applications.This is aHybridrole,...
-
Lead Workday Analyst
2 weeks ago
Lewisville, Texas, United States Caliber Collision Full time $80,000 - $120,000 per yearService CenterCSCS TXOversees Workday system configuration, maintenance, and optimization to support HR functions by acting as a subject matter expert, managing projects, and ensuring data integrity. Key responsibilities include leading system enhancements, developing advanced reports and dashboards, providing end-to-end system support, managing system...
-
UAT/SIT Testing Lead/Supervisor
4 days ago
Lewisville, Texas, United States ConsultNet Technology Services and Solutions Full timeUAT / SIT Test Lead6+ Month Contract100% RemoteSUMMARYOur client is undergoing a major HCM/Payroll transformation, with an April 1st go-live for the largest user population they have ever migrated (approximately 50–60k employees, including executive leadership).They need an experiencedUAT/SIT Test Leadto serve as the quarterback for all testing activities....
-
Lead Estimator
4 days ago
Lewisville, Texas, United States John Burns Construction Company of Texas Full timeFounded in 1906, John Burns has a diverse, growing portfolio with a varied private and public customer base in General Contracting, Electrical Infrastructure and Telecommunications. We design, build, manage and maintain infrastructure systems to connect people and improve their lives.We are seeking an organized, proactive Lead Estimator with construction...
-
Production Coordinator Lead
6 days ago
Lewisville, Texas, United States Alight Full time $46,000 - $56,000Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher...
-
Vice President of Engineering
1 week ago
Lewisville, Texas, United States Jn Full timeRole OverviewThe Vice President of Engineering is a senior technology leader responsible for driving J.Hilburn's digital product architecture, engineering strategy, and execution. This role combines strategic vision, people leadership, and delivery discipline to ensure technology is a growth enabler across all business functions.The VP partners closely with...
-
Data Center Fiber Site Supervisor
1 week ago
Lewisville, Texas, United States Kmm Telecommunications Full timeWork location: Abilene, TXOverviewAs Splicing Manager at KMM, you will lead fiber operations for data center builds, managing crews and subcontractors while overseeing splicing, testing, and QA across multiple sites. You'll serve as the technical point of contact for clients, validate OTDR (Optical Time-Delay Reflectometer) and loss budgets, and ensure all...
-
Applications Electrical Engineer
4 days ago
Lewisville, Texas, United States Integrated Power Services Full timeIPS is seeking innovative and dynamic engineers to join our team and make a significant impact by keeping our world advancing. At IPS, we innovate, inspire, and transform. We're looking for technically proficient and entrepreneurial problem-solvers who embrace challenges, continuously seek knowledge, and push the limits of what's possible. At IPS, you'll...
-
Sr. Functional Oracle HCM Fusion Analyst
1 week ago
Lewisville, Texas, United States Overhead Door Corporation Full timeJob DescriptionAre you ready to be part of cutting edge technology in a 100 year-old company? We are looking for an Oracle HCM Fusion guru to join Overhead Door Corporation. We are a mature Oracle HCM organization and need the right person to come in and help with support, integrations, testing, and future module implementations. This is a chance to be a...
-
Validation Engineer
15 hours ago
Lewisville, Texas, United States Katalyst CRO Full timeResponsibilitiesDesigns, engineers, and implements quality systems to ensure regulatory compliance and quality improvements.This includes designing, planning, and executing validation activities for Over the Counter (O.T.C.) Drugs in accordance with Food & Drug Administration (FDA) regulatory guidelines.Supports quality engineering initiatives (i.e.,...