Specialist I, Customer Service Support

2 days ago

Greenville, South Carolina, United States Resurgent Capital Services Full time

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career

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Summary: 
Fraud Investigation Specialist, I are Customer Service Support Representatives who utilize their process knowledge to investigate and resolve disputed accounts with claims of fraud from consumers.

Roles & Responsibilities:

  • Use investigative and analytical skills to resolve verbal and written consumer fraud disputes

  • Research and verify accuracy of dispute documents; which may include contacting numerous sources to validate the information

  • Process dispute documents

  • Assist with identifying knowledge and process gaps to ensure first-rate Customer Service is provided

  • Seek to improve overall customer experience

  • Perform various administrative duties assigned by manager

  • Properly updates and documents all operating systems and Customer Service applications as appropriate

Skills & Qualifications:

  • 0.5 to 1 year(s) of Fraud experience preferred

  • Ability to process all Fraud disputes with high level of accuracy

  • Ability to identify process gaps and trends

  • Proven ability to work with management to assist with Reference Guide process updates

  • Demonstrates problem solving skills by analyzing account anomalies and proposing solutions  

Educational Requirements:

  • High school diploma or equivalent

  • Some college or equivalent work experience desired  

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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