Specialist I, Customer Service Support

1 day ago

Greenville, South Carolina, United States Resurgent Capital Services Full time

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career

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Summary:

Customer Service Support Representative, (ACDV) use their process knowledge to investigate and resolve customers' inquiries received directly via correspondence or indirectly via ACDVs from credit bureaus.

Roles & Responsibilities:

  • Identifies and executes required actions regarding information received on Resurgent accounts, while adhering to all state and federal laws

  • Evaluates consumer correspondence documents or ACDVs to determine appropriate actions, stat using, routing, notation and follow-up.

  • Maintains established levels of productivity, efficiency, quality and Error free rate to ensure company standards are met.

  • Researches and resolves disputed accounts using appropriate systems and accompanying support documents

  • Maintains the integrity and accuracy of the reporting information through manual changes and deletions using appropriate systems

  • Perform various administrative duties assigned by management

Skills & Qualifications:

  • 1-2 year(s) of Customer Service experience required

  • Ability to identify process gaps and trends

  • Preferred knowledge of using OnBase

  • Preferred knowledge of processing all types of ACDVs

  • Flexibility concerning job functions and scheduling

  • Ability to maintain confidential information

  • Ability to use cognitive skills to determine resolutions to customer inquiries

  • Excellent communication skills and ability to work with a diverse

  • team

  • Excellent work ethic and integrity

  • Detail-oriented, analytical, and extremely organized

  • Ability to work individually with minimal supervision

  • Computer proficient with various MS Office applications and efficient typing skills

  • Must become Company certified in compliance with the FDPCA

Educational Requirements:

  • High school diploma or equivalent 

  • Some college or equivalent work experience desired  

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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