Support Specialist 1

4 days ago

Greenville, South Carolina, United States Pomeroy Full time

The Support Specialist is responsible for promoting and maintaining a high-quality, professional, service-oriented image consistent with The Pomeroy Way. This role is a key point of contact for escalated end-user support related to POS (Point of Sale) software. The individual will work closely with end-users, quality assurance testers, developers, and project managers to troubleshoot, analyze, and resolve software issues and defects.

The ideal candidate will have a strong conceptual understanding of POS software support and QA testing processes. This individual will demonstrate ownership of 95% of support issues from initial contact through resolution while maintaining open lines of communication across Support, QA, Development, and Customer teams. Success in this role requires a team-oriented mindset, excellent communication skills, and a desire to mentor peers.

Key Responsibilities

  • Serve as the escalation point for end-user support related to POS software systems.
  • Troubleshoot, analyze, and diagnose software issues; identify root causes and recommend solutions.
  • Maintain strong working relationships and communication with QA, Development, and Customer teams.
  • Ensure timely resolution of support issues while meeting or exceeding service-level expectations.
  • Mentor team members and promote knowledge sharing within the support team.
  • Uphold the company's commitment to quality and customer satisfaction through proactive and professional interactions.

Qualifications

  • Bachelor's degree in Computer Science, Business, or related field; or a technical degree/certification with equivalent experience.
  • Minimum 5 years of hands-on Software Support experience.
  • 5+ years of progressive experience in the Retail or IT industry (Retail preferred).
  • Advanced knowledge of operating systems including:
  • IBM 4690 OS
  • Windows, DOS, Linux
  • Strong understanding of software support centers, QA operations, and IT/networking environments.
  • Proficient in Microsoft Office applications.

Additional Skills & Competencies

  • Exceptional communication skills (listening, verbal, and written).
  • Strong organizational and analytical problem-solving abilities.
  • Ability to effectively diagnose and articulate client issues and solutions.
  • Demonstrated leadership and facilitation skills.
  • Team player with a passion for collaboration and supporting others.

Physical Demands & Working Conditions

  • This position requires prolonged use of a computer while seated at a desk in a general office environment.

Job Type: Full-time

Pay: Up to $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

  • Senior Specialist, Aircraft Supportability

    6 days ago

    Greenville, South Carolina, United States L3HHCM20 Full time $104,000 - $156,000 per year

    Job Title: Senior Specialist, Aircraft Supportability / Integrated Logistics Support Job Code:  30790Job Location: Greenville, TX (Onsite)Job Schedule: 9/80Job Description:The Aircraft Supportability/Integrated Logistics Support Specialist is responsible for developing and recommending support/sustainment solutions for major airborne and ground based...

  • Support Specialist I

    6 days ago

    Greenville, South Carolina, United States Pomeroy Full time $60,000 - $90,000 per year

    The Support Specialist is responsible for promoting and maintaining a high-quality, professional, service-oriented image consistent withThe Pomeroy Way. This role is a key point of contact for escalated end-user support related to POS (Point of Sale) software. The individual will work closely with end-users, quality assurance testers, developers, and project...

  • Specialist I, Portfolio Support

    1 week ago

    Greenville, South Carolina, United States Resurgent Capital Services Full time $60,000 - $90,000 per year

    About UsFueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every...

  • Senior Technology Support Specialist

    1 week ago

    Greenville, South Carolina, United States McCraw Corporation Full time $60,000 - $80,000 per year

    Job DescriptionOur Company:For the past forty years, McCraw Corporation has been entrusted to make technology work for companies of all sizes, ranging from small businesses to multi-location enterprises. We continue to grow because of the quality of our team. McCraw Corp values creativity and admires passion. We reward excellence. We also provide a multitude...

  • Lead Quality Specialist 1

    4 days ago

    Greenville, South Carolina, United States GE Vernova Full time

    Job Description SummaryThe Process Quality Engineer is the quality expert and a key role in the parts NCR/RMA process. Primary focus is Power NCR/RMA correction and containment with additional responsibilities to drive continuous improvement projects (PSR, RCA, CIM) and support auditing activities. This is a great opportunity to develop competencies in core...

  • IT Specialist

    1 week ago

    Greenville, South Carolina, United States Interim HealthCare Full time $90,000 - $120,000 per year

    Job DescriptionInterim Healthcare of the Upstate is seeking an experienced IT Specialist with strong leadership skills who can take on a versatile position combining technical expertise, team coordination, and strategic input. This position requires an experienced professional with specialized knowledge in areas such as systems administration, cybersecurity,...

  • Lead Sourcing Specialist 1

    1 hour ago

    Greenville, South Carolina, United States GE Vernova Full time $94,600 - $126,100

    Job Description SummaryManage the buying process for a given set of goods. Apply sourcing policy, interface between supplier and entity with respect to specifications and budgets. Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.Job DescriptionRoles and...

  • Solutions Specialist

    1 week ago

    Greenville, South Carolina, United States Courser Full time $90,000 - $120,000 per year

    Brief DescriptionJoin COURSER as a Solutions SpecialistAt COURSER, we don't just sell IT solutions — we build partnerships that fuel growth, spark innovation, and drive transformation. If you're a high-performing sales pro who thrives on challenges and is passionate about helping clients succeed, we want to meet you.We're hiring a Solutions Specialist to...

  • Specialist I, Customer Service Support

    2 hours ago

    Greenville, South Carolina, United States Resurgent Capital Services Full time

    About UsFueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every...

  • Tax Specialist

    1 week ago

    Greenville, South Carolina, United States World Finance Full time $40,000 - $60,000 per year

    The Virtual Branch Tax Specialist is responsible for ensuring a high volume of calls from our customers are serviced in a friendly and efficient way, along with working in a fast-paced lending environment that focuses on efficiency, customer service, growth, and accountability.Essential Duties and Responsibilities:Work daily between multiple workflows:...