Field Supervisor

Join CASL as a "Field Supervisor" and Make a Difference 

Are you passionate about making a meaningful impact in the lives of seniors while leading a dedicated team? If so, we have an exciting opportunity for you 

Your Mission: 

The Field Supervisor advances CASL's mission by ensuring the delivery of high-quality, compassionate in-home care that enhances the well-being and dignity of every client. Through strong leadership, mentorship, and hands-on support, this role empowers Home Care Aides to provide exceptional service and uphold CASL's standards of excellence. By fostering trust, promoting continuous learning, and coordinating care with empathy and efficiency, the Field Supervisor helps strengthen the bridge between CASL, clients, and the community. 

About CASL: 

Founded in 1978, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives. 

To hear about: 

CASL's history, watch here 

CASL's future, watch here 

Make a Difference, and Get the Support You Deserve Salary Range: $45,000 – $55,900/year | Full Benefits Package Included  

We value your expertise and commitment, and we invest in both. From competitive pay and comprehensive benefits to a culture that puts people first, you'll be supported while doing work that matters. 

This role is based in Chinatown, Chicago, with a standard Monday–Friday schedule. 

Scroll down for full details on salary, benefits, schedule and what it's like to be part of CASL. 

What You'll Impact 

As a Field Supervisor, you will play a vital role in improving the lives of those we serve by ensuring clients receive personalized, high-standard care in their homes. Your leadership and guidance will empower Home Care Aides to deliver compassionate, consistent support that honors each client's unique needs. By combining oversight, coaching, and community engagement, you will help sustain CASL's reputation for quality, care, and connection—making a meaningful difference in the lives of clients and caregivers alike. 

• Supervision and Quality Assurance: 
• Conduct welcome home visits for new clients and review the Welcome Packet with clients and/or their caregivers. 
• Escort HCAs/Substitute HCAs to client homes to facilitate smooth job transitions. 
• Conduct semi-annual home visits and complete assessments promptly, ensuring clients receive the care they need. 
• Make unannounced visits or phone calls to Family HCAs to ensure compliance with care standards, completing reports promptly. 
• Provide quarterly conferences and ongoing supervision to HCAs to maintain quality service, completing reports in a timely manner. 
• Observe and evaluate HCAs in client homes to ensure adherence to care plans and provide hands-on training when necessary. 
• Conduct annual performance evaluations for HCAs, offering feedback and guidance for improvement. 
• Attend and assist with translation during assessment and redetermination visits as necessary. 

• Implement and maintain the Electronic Visit Verification (EVV) system, including WeChat text messaging and maintenance. 
• Implement the Healthy IDEAS protocol by performing Geriatric Depression Screenings (GDS) to identify clients with depressive symptoms and provide case management. 
• Assist with payroll calculation, verify HCA holiday pay, travel time, and reimbursements, and submit reports to Team Supervisors promptly. 
• Prepare and complete home visit evaluation reports and case notes within 48 hours of contact, ensuring accurate documentation in the Salesforce database. 
• Report any changes in clients' physical, mental, emotional, and environmental conditions to Team Supervisors and document them on file. 
• Perform necessary phone calls or personal follow-up visits to mediate client/HCA matters that could potentially disrupt service delivery, ensuring thorough documentation. 

• Provide direct in-home services to clients as needed, offering hands-on training and guidance to HCAs, ensuring they can effectively implement clients' care plans. 
• Visit clients in hospitals, post-hospital, or nursing homes to assist with service coordination and facilitate a smooth transition back to their homes after discharge. 
• Assist Team Supervisors in creating and executing in-home service discharge plans for clients and their caregivers, ensuring continuity of care and addressing any immediate needs. 
• Perform outreach activities to promote in-home services, helping to recruit potential clients and attract qualified homecare aides to expand the program's reach. 
• Act as a liaison between clients, caregivers, and HCAs to address concerns, provide support, and foster a positive, collaborative care environment. 

• Participate in and assist with pre-service and in-service training of HCAs, maintaining at least 24 hours of in-service training annually. 

• Contribute to additional responsibilities as needed to support the In-Home Care department's initiatives and overall organizational goals, ensuring flexibility and alignment with CASL's evolving needs and document appropriately. 
• Enter client records and case notes into Salesforce in a timely manner, ensuring accurate and up-to-date documentation to support transparency and data-informed decision-making. 

• Education & Experience: 
• High school diploma or GED equivalent is required  
• At least two years of experience working within senior services, social services, or supervisory experience. 

• Skills & Knowledge:  
• Proficiency in reading, writing, and speaking Spanish. 
• Ability to read and understand English, including the content of care plans, and write case notes in English. 
• Demonstrated skills in supervising activities and providing client care. 
• Basic computer proficiency, including Microsoft 365 (Word, Excel) 
• Basic understanding of Salesforce or similar data management systems. 
• Strong interpersonal and communication skills, with a client-focused approach. 
• Attention to detail to ensure thorough documentation and service delivery. 

• Required to position and transfer clients weighing in excess of 100 pounds. 
• Must be able to sit, stand, bend, and walk for extended periods with occasional lifting or moving objects weighing up to 75 pounds. 
• Must complete a yearly physical examination. 

• Work is performed, Monday through Sunday 8:00 am - 8:00 pm (Including holidays), in a In-Home Care client's home or in the office 
• Must be on call to handle emergencies during in-home service hours and available to work after regular hours, including weekends, virtually or onsite. 
• Must be flexible and available to work after regular business hours 7 days a week to intervene in important client matters. 

Compensation & Benefits: 

This position offers a salary range of $45,000 - $55,900 annually, reflective of experience and qualifications. 

Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs. 

CASL's comprehensive benefits package includes: 

Medical, Dental, and Vision Coverage 

Retirement Plan 

Generous Paid Time Off (PTO) 

11+ Paid Holidays, including Lunar New Year and Juneteenth 

Flexible Spending Account (FSA) & Health Savings Account (HSA) 

Life Insurance, AD&D, and Disability Coverage 

Voluntary Worksite Benefits and Pet Insurance 

Commuter Benefits 

Employee Assistance Program (EAP) for you and your household 

Why Choose CASL: 

Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity. 

Empowerment: Support staff empowerment through skill development and growth opportunities. 

Collaboration: Be part of a workplace that thrives on collaboration and teamwork. 

Transformation: Envision and realize transformative changes in people, processes, and policies. 

Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths. 

Join Us and Make a Difference: 

Join us at CASL, where together, we create a brighter future for our community. 

Thank you for your interest in joining our team Every application is personally reviewed by a real person—not AI. Our process may take some time, but rest assured, we will follow up with updates as soon as we can. We appreciate your patience and look forward to learning more about you. 

At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter. 

CASL is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.