Customer Account Administrator

1 week ago

Newark, New Jersey, United States Ports America Career Opportunity Full time $46,080 - $70,000 per year

At FAPS, Inc. the Account Administrator is responsible for coordinating and managing parts inventory, vehicle documentation, and shipment process while ensuring accurate records, effective communication and support for daily operational functions.

Essential Duties:

  • Maintain and revise parts inventory excel spreadsheets for Nissan & Infiniti
  • Communicate daily concerns with the lead person and shop personnel
  • Prepare parts orders for Nissan and Infiniti vessels and body shop repairs
  • Transmits completed event codes into FAPS AS400 system
  • Maintain and log parts inventory for Nissan and Infiniti
  • Provide ETAs for all parts on order via email
  • Daily answer and reply to all Nissan & Infiniti written and verbal correspondence
  • Handle and label parts upon arrival and record
  • Sort and file vehicle work order copies
  • Generate vehicle repair orders for Body Shop
  • Complete and record events for vehicles to be shipped
  • Tenders and ships vehicles out to dealerships daily
  • Performs vehicle inspections when needed to ensure quality standards are met when Quality officer is absent
  • Assisting operations lead with daily functions
  • Assists warehouse parts manager with daily parts functions
  • Download and create excel reports for analysis
  • Communicate daily concerns with the lead person and shop personnel
  • Print and sort CPOs for in-shop installations
  • Prints and sorts Monroney labels for assigned vehicles
  • Verifies gate pass records to ensure proper cars were shipped and informs personnel of any errors
  • Performs quality assurance of parts within the warehouse and shop
  • Assist co-workers when necessary and back up during absence
  • Inform office supervisor regarding any changes in accounts procedures
  • Perform other duties as assigned.
  • SHIFT: Monday–Friday, 7:00am–3:30pm with possibility of overtime and/or weekend work as needed

Minimum Qualifications: 

  • High Scholl Diploma or GED equivalent
  • Valid US Driver's License
  • Drive both automatic and standard vehicles

Preferred Qualifications: 

  • Excellent communication skills, both written and verbal
  • Proven problem-solving abilities
  • Deadline and detail oriented

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

NJ Pay Transparency $22-$23 per hour

FAPS, Inc. is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law

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