Customer Service Representative

7 days ago

Miami, Florida, United States UniVista Insurance Full time $33,000 - $68,000 per year

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive experience. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle inquiries efficiently.

Duties

  • Provide outstanding customer service through various channels including phone, email, and chat.
  • Assist customers with inquiries related to products and services, ensuring accurate information is provided.
  • Handle outbound calling to follow up on customer queries and provide additional support as needed.
  • Maintain detailed records of customer interactions and transactions in our database.
  • Utilize Microsoft Office applications for data entry and documentation purposes.
  • Collaborate with team members to resolve complex issues and improve service delivery.
  • Demonstrate effective phone etiquette while managing high call volumes.
  • Analyze customer feedback to identify areas for improvement in service quality.

Requirements

  • Proven experience in customer service or client services roles; call center experience is a plus.
  • Strong communication skills in English; bilingual or multilingual abilities are highly desirable.
  • Proficient in Microsoft Office and comfortable with computer systems for data entry tasks.
  • Excellent typing skills with attention to detail for accurate record keeping.
  • Ability to handle cash transactions and manage cash handling responsibilities if required.
  • Strong analytical skills to assess customer needs and provide appropriate solutions.
  • A positive attitude with the ability to work well under pressure in a fast-paced environment.
  • Previous sales experience is an advantage, demonstrating an understanding of sales processes. Join us as we strive to provide exceptional service to our customers while fostering a supportive work environment.

Job Type: Full-time

Pay: $ $26.03 per hour

Expected hours: No less than 40 per week

Work Location: In person

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