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Warranty Specialist

3 weeks ago

Charlotte, North Carolina, United States General Accounts Full time


Responsive recruiter

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off


Join Our Team

If you're passionate about clean energy, problem-solving, and making a real impact for homeowners and communities, we'd love to hear from you. Apply today and help us deliver top-tier service and peace of mind—one solar system at a time.

Position Summary

The Warranty Specialist plays a critical role in ensuring the quality and longevity of solar installations by managing warranty claims, coordinating repairs, and supporting customer satisfaction. This individual serves as a key liaison between customers, manufacturers, and internal teams to resolve warranty-related issues efficiently and professionally.

Key Responsibilities
  • Review and process warranty claims for residential solar systems.
  • Communicate with equipment manufacturers to submit claims, coordinate replacements, and track resolutions.
  • Maintain detailed records of claims, service logs, and system diagnostics using CRM or project management software.
  • Coordinate with the service team to dispatch warranty-related service calls.
  • Provide clear and timely updates to customers regarding the status of their claims.
  • Analyze recurring warranty issues to identify trends and contribute to continuous improvement.
  • Ensure all warranty work adheres to company and manufacturer standards.
  • Stay informed about product warranties, RMA processes, and industry standards.
  • Support the development of warranty-related documentation, procedures, and training materials.


Qualifications
  • Prior experience in solar, electrical, or HVAC service or support roles preferred.
  • Strong understanding of solar components (inverters, panels, optimizers, monitoring platforms).
  • Excellent organizational and communication skills.
  • Proficiency with CRM systems, Google Workspace, and Microsoft Office Suite.
  • Ability to interpret technical documentation and diagnostic reports.
  • Detail-oriented with strong follow-through and customer service focus.
  • Comfortable working in a fast-paced, collaborative environment.

Preferred Skills
  • Experience with warranty submission platforms (e.g., Enphase, SolarEdge, Generac).
  • Technical understanding of solar PV system design and function.



Compensation: $36, $42,000.00 per year