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Dispatcher

16 hours ago

West Palm Beach, Florida, United States Mickeys Plumbing Full time

Benefits/Perks

  • Competitive Compensation
  • Paid Time Off
  • Vacation pay after a year
  • Holiday pay after probationary period
  • Health benefits and 401K after probationary period

Job Summary

We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. Looking for someone that has knowledge of pulling permits for certain plumbing jobs throughout palm beach county. Needs to be extremely knowledegable with computers, has great communication skills with our customers and all around pleasant.

Responsibilities

  • Receive inbound calls
  • Collect and document information from callers
  • Prioritize calls according to the level of urgency
  • Transmit information to the appropriate person or department
  • Take care of permit applications and all required paperwork that needs to be filed with the permit
  • Monitor status of the service calls and follow up
  • Accounts receivable

Qualifications

  • High school diploma/GED
  • Previous experience as a Dispatcher or in a similar position
  • Excellent typing and data entry skills
  • Understanding of best practices and procedures for scheduling and dispatching calls
  • Strong verbal and written communication skills
  • Highly organized with the ability to multitask and prioritize projects
  • Ability to work well under pressure