Complex Care Coordinator

3 days ago

Helena, Montana, United States State of Montana Full time

Qualifications for this Career Opportunity

  • Knowledge of the principles of case management.

  • Knowledge of the principles and importance of case documentation.

  • Knowledge of program development and evaluation.

  • Knowledge of Medicaid and/or healthcare programs.

  • Strong analytical and critical thinking skills.

  • Meet minimum qualifications:

    • Bachelor's degree in health care, human services, business, or public administration.

    • Four years' experience in case management, including complex cases.

    • Other combinations of education and experience may be considered on a case-by-case basis.

How to Apply

To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.

  • Cover Letter

  • Resume

  • References

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Additional Information

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.

This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.

This position is open until filled with frequent screening of applicants.

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at 

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Medicaid Health and Resource Branch.

This position is responsible for researching, developing, and subsequently implementing a complex care program and serves as the lead case manager. The position will report directly to the executive Director, Medicaid, and Health Services Branch.

The position will be responsible for the design, development, and implementation of the complex care management initiative with support from MHSB and Division leadership. The member population will include significantly complex medical conditions and/or social-economic or mental health co-morbidities. This position will be responsible for managing multiple highly complex cases simultaneously.

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.

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