Office Leader

Operations Leader – Full Time

JR Dental Normandy – Jacksonville, FL

Lead with heart. Manage with purpose. Grow with a team that feels like family.

What if your next leadership role wasn't just about running a dental office—but about building a team, shaping a culture, and making a lasting impact in your community?

At JR Dental Normandy, our team is known for its upbeat energy, tight-knit support system, and the kind of outstanding patient care that's reflected in our consistently glowing reviews. We're looking for an experienced, people-first Operations Leader to help guide and grow our practice—someone who thrives in a collaborative, patient-focused environment and takes pride in mentoring others, solving challenges, and keeping the day-to-day running smoothly. Our office isn't just efficient—it's joyful, community-minded, and genuinely fun to be part of. If you're ready to take your leadership skills to a practice where your contributions are valued and your team has your back, we'd love to meet you.

Pay: Depending on experience and skills

What You'll Do:

Of course you'll juggle schedules, keep collections on track, and maybe even have a sixth sense for spotting low glove stock—but let's be real, your superpower is building a vibe where you elevate the team to maximize performance, and build a practice that runs like a well-oiled (and genuinely enjoyable) machine, all while positioning yourself for real career growth.

• Achieve business goals by managing scheduling, collections, expenses, and operational performance
  
  Manage schedules, keep collections flowing, and make expenses behave—all while making it look effortless. Presenting larger treatment plans will be a kay player in this
• Support and partner with the Dentist and clinical team to create a positive, engaged workplace culture
  
  Think of yourself as the office glue (the fun kind) that keeps the team connected, motivated, and thriving.
• Oversee administrative functions with accuracy and timeliness
  
  Because running a tight ship doesn't just happen—it takes someone who knows where everything is and how it's supposed to work. Track and follow up on A/R: Insurance and patient responsibility
• Present treatment options, financial plans, and scheduling availability
  
  You'll make the complex simple—and the experience exceptional.
• Achieve financial goals by gaining acceptance to treatment plans
  
  Helping patients say "yes" to their health—and hitting goals while you're at it.
• Provide exceptional customer service that leads to memorable patient experiences
  
  Turn patients into smile ambassadors by making every interaction smoother, friendlier, and a little more personal.
• Monitor and manage staff productivity, referral processes, and supply purchases
  
  Keep the team on point, the referrals flowing, and the supply closet stocked—no scavenger hunts for impression trays on your watch

What You Bring:

You're part strategist, part coach, and maybe even part office therapist—able to read a spreadsheet and a room with equal skill. You've got the drive to hit goals, the vision to scale what's working, and the leadership magic to bring people with you as you grow the team, the practice, and your own career.

• 2+ years in a leadership role in dental, medical, retail, or service industries

• Bachelor's degree preferred

• Strong communication and problem-solving skills
• A natural leader who builds trust, encourages growth, and keeps the team focused and motivated
• Experience with financial oversight and P&L responsibilities
• Comfort using Microsoft Office and operational management tools
• A solution-driven mindset and a passion for service excellence

Compensation & Benefits:

With a clear path to leadership, hands-on training, and benefits that set you up for long-term success, this is more than a job—it's your next big move. We'll invest in your growth, cheer on your wins, and make sure you're not just clocking in—you're building something meaningful (and yes, you'll get to use that PTO… it isn't just decorative).

• Competitive pay that matches your experience—because great leadership should be rewarded, not negotiated
• Health, Dental, and Vision Insurance, and so much more Take care of yourself while you're busy taking care of everyone else (your smile included).
• Paid Time Off (accrue 2 to 3 weeks per year based on tenure) + 6 Paid Holidays—whether it's a passport stamp, a mountain trail, or a Netflix marathon, you've earned it.
• 401(k) program—Saving for your future just got easier, your retirement dreams are cheering you on.
• On-the-job training and leadership development—Because the best leaders never stop learning (and we'll make sure you don't have to Google everything).
• Supportive team culture and real growth opportunities—where teamwork, encouragement, and leveling up are just part of how we do things.

Step into a leadership role where your impact matters—Every. Single. Day.

Apply now and help lead a practice that values people, performance, and purpose.